Grammarly Customer FAQ

I'm sorry to hear you're having trouble with your Grammarly subscription. If you've paid for Grammarly but aren't experiencing the premium benefits, first ensure your premium subscription is associated with the correct Grammarly account. Log out from all devices and log back in. If problems persist, check your bank statement to confirm the payment went through. If your payment was successful and you're still not getting premium features, there may be technical issues that only Grammarly support could fix. It may take a few business days for support to respond, especially during peak times. Please wait for their response. We hope your issue gets resolved soon.

If Grammarly says "Internet not available," it may be an issue with your internet connection. Try verifying your connection by opening a new tab and visiting any website. If your Internet works, try restarting your browser or device. If using the browser extension, ensure it's updated to the latest version. If using the Grammarly desktop app, check for updates. If you're working behind a firewall, check if Grammarly is allowed through. However, if all these don't solve the problem, uninstall and reinstalling the app or the extension may be a good option. Please remember to save your work before performing these steps to prevent any loss.

Sure, you can cancel your Grammarly subscription at any time. Log into your Grammarly account. Click on the "Subscription" tab on the left panel. You will find the information about your plan and an option to cancel the subscription. Click on "Cancel Subscription". Follow the steps and prompts to cancel. Your subscription will remain active until the end of your current billing period. Make sure to cancel before your trial ends to avoid being charged.

Sure, to verify your account email on Grammarly, go to your email inbox and look for an email from Grammarly titled "Please Verify Your Email Address". Open that email, and click on the link provided to verify your account. If you can't see this email in your inbox, make sure to check your spam or junk folder as well. Clicking the verification link should automatically confirm your Grammarly email address. If you still do experience issues, there might be a temporary system error that should get resolved promptly.

We understand your concern. As per Grammarly's policies, your billing information including your subscription status and renewal dates are located in your Grammarly account settings under the Subscription tab. There you can verify your payment details and check when your subscription needs to be renewed. If the emails are persisting despite your account being updated and current, it's possible that these emails may not be from Grammarly. We'd advise being cautious of these communications if they are asking for additional payment information. Never share your payment information via email or to unverified sources.