I'm shut out of seeing and using my Gmail account

GetHuman-alna's customer service issue with Google from December 2018

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The issue in GetHuman-alna's own words
see my Gmail ... The only Gmail I've had is inaccessible to me anymore. Recently when I would open my Gmail by opening it from my favorites tab, a page would show up titled "Add Gmail to your Google Account " and when I entered the requested Email address, and I entered my Gmail address (alnace**@Gmail.com) a screen appeared stating" that address is already taken- try another." Well....It's the only Gmail I've ever used. the last posting on the favorites tab shows *,*** received messages. How do I get access to my account?????* So after not being able to open mail and this request screen still appearing, I guessed I had to add an alternative (*nd backup?) account in order to see my mail.. So I entered ******@***.com, but that didn't help as all it did was change the screen that appears when I hit my favorites tab "*****@***.com " *to a that screen stating now that bfhojh.al@gmail is my Gmail address and can't be changed. * Other pertinent info:*, if relevant, is *.* that my primary email address for all communications and guaranteed response is: *****@***.com **.* When I set up a cellphone * years ago, I apparently had to make up a Gmail address in order to get the phone to work. Most probably I didn't want to interfere with my computer so I just made up an address, that address being *****@***.com .*Note that this cell phone dose not reply to phone or text message, except by request as the only phone access is through ***-***-****, and the only email I can receive is to address to *****@***.com.* So I've given up on corrections I can't do and if you can't give me access to my Gmail account., I'll simply delete every thing Google account and Gmail related on my computer and reconsider what setups to use.* thanks and I hope you can fix....Al
none of the resolves I see address how to make this right.
being able to access my Gmail account
I have no idea
this is a last resort
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Google

Gmail
Customer service issue
Reported by GetHuman-alna
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 26502 others
0 customers following this

Timeline

GetHuman-alna started working on this issue
Dec 25th, 2018 6:25pm