Google Play Customer Service Issues

I need assistance contacting a Google Play representative via email regarding an issue with a developer. I purchased an in-game item "box," but when I opened it, I got disconnected from the server due to the developer's server issues. Upon log-in, I found no evidence of receiving the item. The developer claimed they had no records, so I requested a refund from Google Play. After receiving the refund, the developer is now restricting my in-game access, demanding repayment, citing a breach of their Terms of Service (ToS) for obtaining a refund. However, they violated Google's ToS by not providing the purchased item. I am seeking clarification on the legality of their actions and whether Google can assist me with this situation.

Today, Nov. 6, my bank called to report unauthorized charges on my account. A person claiming to be Adam from Scotiabank Visa investigators contacted me at 1-[redacted]. He offered to deposit $3,[redacted] into my account, then instructed me to purchase $3,[redacted] in Google Play cards. Suspicious, I complied and shared the card numbers. Realizing the scam, I contacted my bank. I have the cards with me and can provide the numbers if needed to prevent their use. Thank you. - Shannon Gallup

Unauthorized orders were made on Google Play using the phone number 0[redacted]2 64. The SIM card is lost and was used without permission. We want these orders to be canceled as it is fraudulent. We only discovered it when we called our phone provider. Please cancel these orders out of goodwill, as I do not have the financial means to pay for them. I hope you will accommodate us. Sincerely, Daniela Schäfer

I contacted PayPal after receiving a notice about a withdrawal from my checking account. The agent, Alan, informed me that I needed to open an account to stop the withdrawal. Despite his assurance that no money would be taken from my bank account, I was hesitant. I alerted my bank and reported the Google Pay transaction as fraudulent, requesting the funds be returned to my checking account. All my communication with Alan has been untruthful. I am a 73-year-old woman on a fixed income, struggling to pay bills after $[redacted].00 was withdrawn. My bank canceled my debit card but mentioned I could receive the refund using it. I want my money back promptly to settle my bills. Alan provided this number: [redacted]. His actions have caused distress. Thank you, Lynn L.

I am Barbara K. Mikan, and I have noticed unauthorized charges on my bank account for Roblox, a game my granddaughter plays. These charges are sporadic and ongoing, with my granddaughter denying any actions leading to additional fees. I am seeking reimbursement for these charges and request to cancel or block any further charges beyond a fixed monthly fee for the game. I am hesitant to continue even with the monthly fee due to the unexpected expenses incurred from this game.

I recently noticed an unauthorized purchase on a mobile app via Google Play. Approximately $[redacted] was spent without my approval, although I could recover around $40. Unfortunately, Google has declined to refund the remaining amount. Despite contacting Google support, I was directed to the app developers for the refund. The developers, however, stated that they cannot process a refund as the transaction didn't occur on their platform and advised me to seek assistance from Google. I have not utilized the purchased items and they remain untouched. If anyone has any suggestions or solutions to help me resolve this issue, it would be greatly appreciated.

Hello, I have been patiently waiting for 9 days to request a refund. Despite reaching out via emails and messages to the developers, I have been redirected by Google Play, stating that it is the responsibility of a third party. The back and forth with the developers has been unhelpful with one pointing fingers at Google Play and the other promising to follow up. My 6-year-old grandchild played unauthorized games on my card, resulting in charges amounting to $[redacted] on November 14th-15th, depleting my balance to under $60. This unprecedented incident has left me unable to pay bills or get essentials for Thanksgiving. I have always ensured a password was required for any purchase, and this sudden lapse is concerning. Despite numerous attempts to reach out, I am stuck in a loop of automated responses with no resolution in sight. I am reaching out for assistance as I am at a loss on how to proceed. Thank you.

I bought a Google Play card at Sainsbury's in Gravesend, Kent on November 23rd for £70. I sent it as a gift to a friend in Trenton, NJ, but they couldn't redeem the card in the US. They were asked for more information by your company and cannot get a refund. I would like to cancel the card and get a refund to my account. My tracking number is HUWT OUPF EFH2 TF6S. I'm sorry for any confusion and would appreciate your help with this issue. If you need my bank details, please contact me at 07[redacted]35 or [redacted] Thank you, Mr. M S Hill from 26 Chichester Rise, Gravesend, Kent DA12 5DR.

I recently purchased a gift from Amazon that never arrived. I made the mistake of contacting a supposed customer service representative who claimed I had been hacked. They instructed me to buy a $[redacted] Google Play gift card, scratch it off, and give them the number in a parking lot to retrieve my package. The situation escalated when their "supervisor" insisted I needed to buy $[redacted] more in gift cards to fix the issue and assured me the money would be refunded quickly. I am devastated that I fell for this scam, and now I cannot afford to pay my bills as I overdrafted my bank account. I eventually contacted the real Amazon customer service and found out my package is lost. This experience has left me feeling ashamed and desperate for help. I urge everyone to be cautious of such scams. Thank you for listening. Stay safe. Regards, M. S.

I am receiving an error message stating "cannot connect to the server" when trying to open Google Play, preventing me from signing in to my Google account. As a result, I am unable to locate Google Play on my phone. I have attempted all troubleshooting steps outlined online, except for uninstalling and reinstalling the app due to the inability to access my Google account. This issue is also causing a message to appear stating that my Google account cannot locate or connect to a compatible device.

On November 22nd, I accidentally purchased a Google Play gift card through PayPal instead of loading $20 onto my PayPal card as intended. I would like to request a refund of the $20 gift card and have it credited back to my PayPal account. I am unable to use the Google Play gift card and would appreciate your assistance in processing the refund. Thank you for your help in resolving this matter by refunding the $20 back to my PayPal account.

I recently bought a book, and within 48 hours, I requested a refund for the purchase. Unfortunately, my refund request got denied, which left me quite dissatisfied with the way Google Play handled my issue. I made sure to check the return policy before buying the book, and it clearly stated that purchases requested for a refund within 48 hours are eligible. As a loyal customer of Google, I had higher expectations from the support team and was hoping to receive a refund for this textbook, which I purchased just yesterday. Given the current pandemic situation, I believe it is crucial for the Google Play team to acknowledge that withholding a refund for a recent purchase, especially one involving a considerable amount of money, is rather insensitive. Your attention to this matter is greatly appreciated.

Yesterday, I claimed my Google weekly points, but I used them in Marvel Future Fight, and they went into my roommate's account instead of mine. I intended to use them for a [redacted] bio selector in my synced phone account. My roommate hasn't spent the points yet. I am hoping this can be reversed so I can receive the points back into my Google account to use in my own game account. If needed, I can provide screenshots of this issue via email.

Hello, my name is Teresa Gaynor. I encountered an issue related to charges on my account while playing Gardenscapes. My son gave me a $5 gift card, but unexpectedly, from the 14th to the 15th, they charged him $[redacted]. I sent an email but the response was confusing, and later on, I noticed a $13 credit on my bank card from Playmix. I informed them on the 18th that I was at the hospital and couldn't have made these transactions. I suspect I was hacked. I urgently need the money refunded as I have rent due tomorrow, the 3rd. I am not able to reach them by phone and now I have been locked out of my play points account. Any assistance would be greatly appreciated. Thank you.

I'm not sure how this happened, but my son informed me that he needs us to pay $67 or at least give him $[redacted] because there was a $13 charge on the game on my card that I didn't authorize. Something seems off, and we need to resolve this. Please, I need that money back. I received a gift card for $20 from my 19-year-old, so I'm confused about what's going on. I really enjoy this game, and I just want this issue fixed.

I recently experienced a scam on August 1st. A company claiming to be from New Jersey called to inform me their systems had crashed and they needed to refund $[redacted]. They showed me a remote transaction where $[redacted] was displayed. After realizing their mistake, they urgently requested I return the excess $[redacted] they mistakenly refunded. They insisted on receiving the refund in Google Play cards. I followed their instructions and unfortunately damaged some cards in the process. They later informed me that only $[redacted] of the cards were valid for refund. Despite purchasing more cards, they claimed some had issues. Feeling distressed and being 91 years old on a fixed income, I have suffered a loss of $[redacted]. Any help will be greatly appreciated. Thank you in advance. - Edward J. S. at 6 John St, Oakville, ON, Canada, Apt [redacted]. Phone: [redacted].

I encountered this message when trying to update my application: "Google reserves the right to add or remove apps from Google Play. Decisions are based on factors like a history of harmful behavior or a high risk of abuse. They assess the risk of abuse using factors such as past violations, user feedback, and the use of popular brands, characters, and assets."

I bought a $[redacted] Google Play gift card, but the code was damaged when I scratched it off. I reached out to Google support with photos of the damage and my purchase receipt, but they won't refund, exchange, or credit my account. Feeling frustrated, I asked for help in the community to recover the code. However, when I tried to redeem it, I received a message asking for the same pictures I had already sent. Help is needed, please assist me.

I bought a $[redacted] Google Play gift card from CVS. Unfortunately, when I tried to reveal the redemption code, some of the digits were not visible due to the scratch area being damaged. I reached out to customer support multiple times, providing all the requested information like the receipt and pictures of the front and back of the card showing the damage. However, I received unhelpful or no responses. I am trying to get the remaining balance transferred to my Google account, but after 6 days, there has been no progress.

I have Google Play on my home television, and I rent movies weekly. Yesterday, December 6, I rented the movie "Buddy Games." However, for the past two days, whenever I try to play the movie, I receive an error message stating, "Sorry, we're having trouble playing this video. Give it a try later. (code 5)." The rental expires in 28 days and 21 hours, so I will keep trying. I haven't had this issue before, and it's been three days of trying to watch the rented movie with the same error code 5 popping up every time.