Hello, I signed for Google Play but did not realize it was only a trial period. My...

GetHuman5301381's Refund or Suspicious Charges issue with Google Play from September 2020

Help with my Google Play issue
First: share to improve GetHuman5301381's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman5301381's own words
cancel subscription ... Hello, I signed for Google Play but did not realize it was only a trial period. My husband recently died and I had the funeral last week and honestly, totally forgot I had even signed up because I was preoccupied with my my husband's funeral. The only reason I wanted it was to find a picture of him on a bike for his Memory Board because he loved cycling but I found one in a photo album.**Just received my Mastercard statement and noticed this charge on my Mastercard ending in ****. I am hoping you can cancel my subscription and refund money back to my Mastercard. **I am a Senior and pensioner and this is far too expensive for me especially as I will not be using this site. *****Thank You,**Renate Barbara Eisinger**** *** ****

GetHuman5301381 did not yet indicate what Google Play should do to make this right.

How GetHuman5301381 fixed the problem

We are waiting for GetHuman5301381 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google Play

Google Play
Refund or Suspicious Charges issue
Reported by GetHuman5301381
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 11666 others
0 customers following this
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged


GetHuman5301381 started working on this issue
Sep 25th, 2020 8:28pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians