This morning I was charged **.** for a yearly subscription to an app that I never even...

GetHuman-msblueey's customer service issue with Google Play from April 2019

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The issue in GetHuman-msblueey's own words
This morning I was charged **.** for a yearly subscription to an app that I never even opened on my phone that my * year old ordered, which I thought I had cancelled. I contacted Google Play as soon as I saw the charge about ** minutes later, to issue a refund. I received an email saying my subscription would be cancelled but no refund would be issued per Google play refund policy. I also received an email from Google play ** minutes after the first email saying a refund would be issued for the amount. So I am now confused and would like to know for sure if I will be receiving a refund or not? I am very concerned because I can't at all afford this charge. As a single mother of * on welfare, I'm struggling to get by and $** completely emptied my bank account.

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Google Play

Customer service issue
Reported by GetHuman-msblueey
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 35741 others
0 customers following this

Timeline

GetHuman-msblueey started working on this issue
Apr 9th, 2019 8:39pm