Hello, I'm having issues with google pay - Mpesa express. I purchased a subscription in...

GetHuman-manwelro's customer service issue with Google Play from February 2019

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The issue in GetHuman-manwelro's own words
Hello, I'm having issues with google pay - Mpesa express. I purchased a subscription in an application - Your Freedom but I'm yet to receive the items. Note my account was charged and the saddest part is that pay.google.com hasn't updated the transaction details this is the second time google playstore is frustrating me. The first transaction was a few days ago and it is yet to be settled. The other transaction happened today and is becoming quite a nuisance. Here are the transaction details:*NBO**EF*A* Confirmed. Ksh***.** sent to GOOGLE PLAYSTORE for account * month MobilePlusFr on ******* at *:** PM New M-PESA balance is Ksh*,***.**. Transaction cost, Ksh*.**.**NBK*Z*YNRW Confirmed. Ksh***.** sent to GOOGLE PLAYSTORE for account * month MobilePlusFr on ******* at *:** PM New M-PESA balance is Ksh***.**. Transaction cost, Ksh*.**.**Google playstore should look into the matter from their end I cannot be paying for items where i lose lose - no items received no refund that's quite frankly speaking frustrating.

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Google Play

Customer service issue
Reported by GetHuman-manwelro
Feb 24th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 27654 others
0 customers following this

Timeline

GetHuman-manwelro started working on this issue
Feb 24th, 2019 1:54pm