Before contacting them, items GetHuman-manwelro may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-manwelro's own words
Hello, I'm having issues with google pay - Mpesa express. I purchased a subscription in an application - Your Freedom but I'm yet to receive the items. Note my account was charged and the saddest part is that pay.google.com hasn't updated the transaction details this is the second time google playstore is frustrating me. The first transaction was a few days ago and it is yet to be settled. The other transaction happened today and is becoming quite a nuisance. Here are the transaction details:*NBO**EF*A* Confirmed. Ksh***.** sent to GOOGLE PLAYSTORE for account * month MobilePlusFr on ******* at *:** PM New M-PESA balance is Ksh*,***.**. Transaction cost, Ksh*.**.**NBK*Z*YNRW Confirmed. Ksh***.** sent to GOOGLE PLAYSTORE for account * month MobilePlusFr on ******* at *:** PM New M-PESA balance is Ksh***.**. Transaction cost, Ksh*.**.**Google playstore should look into the matter from their end I cannot be paying for items where i lose lose - no items received no refund that's quite frankly speaking frustrating.
GetHuman-manwelro did not yet indicate what Google Play should do to make this right.
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How GetHuman-manwelro fixed the problem
We are waiting for GetHuman-manwelro to fix the problem and share the solution with the rest of us customers.
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