I want to talk to a actual, real person... although I am beginning to doubt that there...

GetHuman1674522's customer service issue with Google Play from December 2018

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Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1674522's own words
I want to talk to a actual, real person... although I am beginning to doubt that there are any REAL people at google. You keep taking money out of my bank account and I want the money you have stolen returned and I want you to stop taking out more. As of tomorrow my bank will be instructed to NEVER pay anything to Google ever again. I have plastered every social media site I can warning others of your methods and the fact that if you get someones account information you will never stop taking out money. YOU CANNOT BE TRUSTED!!! My grand daughter (age *) signed up for some coloring page. Before the "free" period was over I tried to cancel it since she never used it. It is NOT a fun activity. Anyway against my request you did not cancel my "account" and you began to bill me. I have asked and asked you to stop!!! Get your ******* hands out of my bank account. I will be contacting our local TV station tomorrow morning to see if their people who do consumer fraud investigation will get involved. I have had it!!!!! I live on a very fixed income and you are financially killing me!!! * dollars a week buys a lot of groceries. I know you don't care and it is nothing to you. And this probably a computer but I HAVE to get this to stop and your company is HORRID to work with...... I would guess there are millions of people in my same boat as when a company refuses to allow a person to talk to a real person it usually means they are hiding for good reason. Your sham of phone numbers that will hang up on you if you indicate you want is refund is also REAL NICE Customer Service.
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Google Play

Customer service issue
Reported by GetHuman1674522
Dec 2nd, 2018 - 6 mons ago
I have an issue with Google Play too
Not resolved
Seen by 6 customers so far
Similar issue to 12567 others
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Timeline
GetHuman1674522 started working on this issue
Dec 2nd, 2018 6:45pm