Before contacting them, items GetHuman1355219 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1355219's own words
I was laying in bed the other night and I kept getting emails of receipts from google play. I got ** emails. Each was a receipt for a purchase on an app called Roblox. I do not play this game and nobody in my family plays this game. It was a total of $***.** charged to my visa. My family were all home in bed and there is no way they were using this app. No one in this house has this app. I have taken my visa off of my google account so it won't happen again. I am not happy this is happening. I thought paying with my purchases through PayPal was suppose to be safe but apparently, it is not. It would be greatly appreciated. I would like to get a refund on these purchases made on my account.*Thank you *Chantal Elliott*P.S. I already put a claim in and was denied.
No one in my family plays Roblox. No possible way we made these purchases.
I would like a refund.
I have never given you any troubles before.
Yes, I have sent an email and it was not resolved. My claim id is ****-****-****
I have an issue with Google Play too
How GetHuman1355219 fixed the problem
We are waiting for GetHuman1355219 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.