I was laying in bed the other night and I kept getting emails of receipts from google p...

GetHuman1355219's customer service issue with Google Play from October 2018

6 views | 7143 similar | 0 following
Help with my Google Play issue
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Before contacting them, items GetHuman1355219 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1355219's own words
I was laying in bed the other night and I kept getting emails of receipts from google play. I got ** emails. Each was a receipt for a purchase on an app called Roblox. I do not play this game and nobody in my family plays this game. It was a total of $***.** charged to my visa. My family were all home in bed and there is no way they were using this app. No one in this house has this app. I have taken my visa off of my google account so it won't happen again. I am not happy this is happening. I thought paying with my purchases through PayPal was suppose to be safe but apparently, it is not. It would be greatly appreciated. I would like to get a refund on these purchases made on my account.*Thank you *Chantal Elliott*P.S. I already put a claim in and was denied.
No one in my family plays Roblox. No possible way we made these purchases.
I would like a refund.
I have never given you any troubles before.
Yes, I have sent an email and it was not resolved. My claim id is ****-****-****
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Google Play

Customer service issue
Reported by GetHuman1355219
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7143 others
0 customers following this


GetHuman1355219 started working on this issue
Oct 16th, 2018 4:15pm
GetHuman1355219 shared this issue with followers on Twitter
Oct 16th, 2018 5:19pm
GetHuman1355219 shared this issue with followers on Twitter
Oct 16th, 2018 5:22pm

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