I let my ** year old to use my phone to play Bingo the other day not realizing that the...

GetHuman-tearicha's customer service issue with Google Play from June 2018

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The issue in GetHuman-tearicha's own words
I let my ** year old to use my phone to play Bingo the other day not realizing that there is no longer two step verification on my debit card linked to my Google account, when I went to use my debit card and it was declined, I checked my account and noticed several purchases that he had made with my card to make purchases! I do not know how to change the settings back or why It was ever taken off in the first place! my son is grounded, but that still leaves me without the last little bit of money I had to get through until the *st... and also curious as to how many other things he may have bought or subscribed to without my permission...i would like a refund for these unauthorized purchases and help locking my account so this doesnt happen again plz
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Google Play

Customer service issue
Reported by GetHuman-tearicha
Jun 29th, 2018 - a yr ago
I have an issue with Google Play too
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Seen by 2 customers so far
Similar issue to 1824 others
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Timeline
GetHuman-tearicha started working on this issue
Jun 29th, 2018 9:55pm