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Before contacting them, items GetHuman-tearicha may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-tearicha's own words
I let my ** year old to use my phone to play Bingo the other day not realizing that there is no longer two step verification on my debit card linked to my Google account, when I went to use my debit card and it was declined, I checked my account and noticed several purchases that he had made with my card to make purchases! I do not know how to change the settings back or why It was ever taken off in the first place! my son is grounded, but that still leaves me without the last little bit of money I had to get through until the *st... and also curious as to how many other things he may have bought or subscribed to without my permission...i would like a refund for these unauthorized purchases and help locking my account so this doesnt happen again plz
GetHuman-tearicha did not yet indicate what Google Play should do to make this right.
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