I was out today and when i went to my bank there were charges on my google account and...

GetHuman834946's customer service issue with Google Play from June 2018

1822 similar
0 following
Help with my Google Play issue
GetHuman834946's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman834946's own words
I was out today and when i went to my bank there were charges on my google account and they were excessive my bank informed me a lot of them are pending. In realising this i took my phone to my carrier and they realized my phone had to be factory reset a few of the game apps kept restarting and all the charges madeon june **,**** were not intently made today what can be done i need them refunded and which ever games who were on auto run to be rolled back to where they should beis there anyone who can help me with all these metro fixed the issue with the phone and the money tooken today is my rent and food im on a limited income i usually buy google play cards I had them block the purchases now you have to put a password in. Please help me my phone number is ********** and my Name is Rhonda. please help there a bunch and im freaked out.all the chargers try to attach the order history . i try to attach it but not sure how. its all in the order history Though im looking for a number to speak to a live person hope to here from you asap
GetHuman834946 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman834946 fixed the problem
We are waiting for GetHuman834946 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.
How Do I Report Unauthorized Charges on Google Pay?How Do I Dispute Google Play Charges?Is it possible to get technical support from Google Play?How do I update my account and billing information on Google Play?
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman834946 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman834946
Jun 29th, 2018 - a yr ago
I have an issue with Google Play too
Seen by 4 customers so far
Similar issue to 1822 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman834946 started working on this issue
Jun 29th, 2018 9:51pm
GetHuman834946 indicated the issue is not fixed yet.
Jul 1st, 2018 1:23pm
GetHuman834946 indicated the issue is not fixed yet.
Jul 1st, 2018 1:25pm