I was out today and when i went to my bank there were charges on my google account and...

GetHuman834946's customer service issue with Google Play from June 2018

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The issue in GetHuman834946's own words
I was out today and when i went to my bank there were charges on my google account and they were excessive my bank informed me a lot of them are pending. In realising this i took my phone to my carrier and they realized my phone had to be factory reset a few of the game apps kept restarting and all the charges madeon june **,**** were not intently made today what can be done i need them refunded and which ever games who were on auto run to be rolled back to where they should beis there anyone who can help me with all these metro fixed the issue with the phone and the money tooken today is my rent and food im on a limited income i usually buy google play cards I had them block the purchases now you have to put a password in. Please help me my phone number is ********** and my Name is Rhonda. please help there a bunch and im freaked out.all the chargers try to attach the order history . i try to attach it but not sure how. its all in the order history Though im looking for a number to speak to a live person hope to here from you asap
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Google Play

Customer service issue
Reported by GetHuman834946
Jun 29th, 2018 - a yr ago
I have an issue with Google Play too
Fixed
Seen by 4 customers so far
Similar issue to 1822 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman834946 started working on this issue
Jun 29th, 2018 9:51pm
GetHuman834946 indicated the issue is not fixed yet.
Jul 1st, 2018 1:23pm
GetHuman834946 indicated the issue is not fixed yet.
Jul 1st, 2018 1:25pm