Hello! I am reaching out as we are unable to access our google play account. The google...

GetHuman-caseycr's customer service issue with Google Play from June 2018

5 views
 | 
1819 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-caseycr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-caseycr's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-caseycr may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-caseycr's own words
Hello! I am reaching out as we are unable to access our google play account. The google play account was under the email address: *****@***.com. The email address is no longer a valid email address with our company so we are having issues accessing the account. The app that we had loaded on the google play store was the "Neocutis Swiss Rewards" app. This app was removed from the app store and we are trying to access the account in order to get the app back on the app store. **Due to the fact that the employee that this email address is associated with is no longer with us we are having trouble trying to find a resolution. If you could guide us in the right direction of how to either gain access to the account or if we should create a brand new account to launch the same app.**Thank you in advance for you assistance!
GetHuman-caseycr did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-caseycr fixed the problem
We are waiting for GetHuman-caseycr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-caseycr fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-caseycr
Jun 29th, 2018 - 10 mons ago
I have an issue with Google Play too
Not resolved
Seen by 5 customers so far
Similar issue to 1819 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-caseycr started working on this issue
Jun 29th, 2018 5:04pm