Regarding Pocket Gems - War Dragons. Recently a new player joined team for * week only...

GetHuman773345's customer service issue with Google Play from June 2018

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The issue in GetHuman773345's own words
Regarding Pocket Gems - War Dragons. Recently a new player joined team for * week only. PG caught said player cheating (and the cheat occured prior to joining team) A portion of game called Atlas rolled out April *, ****. We spent most of our moneys*resources to upgrade castle to level **. PG unfairly rolled back castle to level *. Cheater was only on for * level upgrade. As such my moneys spent to progress in game has been made noneffect, essentially stolen. I am requesting moneys spent on War Dragons from April * to June * be refunded. There are ** people in team, and iTunes has already refunded those affected team players that have requested refunds. I have spent thousands on this game, and am only asking for refund were what I paid for has been taken away. This is is free to play game, and only need to pay to progress in levels and capabilities. I paid to progress, and through no wrong doing on my part, they removed the progess I paid for. Please refund said moneys promptly.
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Customer service issue
Reported by GetHuman773345
Jun 11th, 2018 - 9 mons ago
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GetHuman773345 started working on this issue
Jun 11th, 2018 8:02pm