Regarding Pocket Gems - War Dragons. Recently a new player joined team for * week only...

GetHuman773345's customer service issue with Google Play from June 2018

1411 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman773345's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman773345's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman773345's own words
Regarding Pocket Gems - War Dragons. Recently a new player joined team for * week only. PG caught said player cheating (and the cheat occured prior to joining team) A portion of game called Atlas rolled out April *, ****. We spent most of our moneys*resources to upgrade castle to level **. PG unfairly rolled back castle to level *. Cheater was only on for * level upgrade. As such my moneys spent to progress in game has been made noneffect, essentially stolen. I am requesting moneys spent on War Dragons from April * to June * be refunded. There are ** people in team, and iTunes has already refunded those affected team players that have requested refunds. I have spent thousands on this game, and am only asking for refund were what I paid for has been taken away. This is is free to play game, and only need to pay to progress in levels and capabilities. I paid to progress, and through no wrong doing on my part, they removed the progess I paid for. Please refund said moneys promptly.
GetHuman773345 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman773345 fixed the problem
We are waiting for GetHuman773345 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman773345 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman773345
Jun 11th, 2018 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 1411 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman773345 started working on this issue
Jun 11th, 2018 8:02pm