It says to verify my account, but I can't because I no longer hold the debit or credit...

GetHuman-thaonean's Update Account Information issue with Google Play from April 2018

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Before contacting them, items GetHuman-thaonean may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-thaonean's own words
It says to verify my account, but I can't because I no longer hold the debit or credit cards I've once had. I tried showing my real I'D and My own Debit Card but google messaged me back saying it needed that one card to show to verify a purchase, but like I said I don't have the card no more. I can't get passed that situation. I got allot of money and time put into my games just so I can't purchase nothing anymore from google. My account the one with the problem is google email O*****@***.com*That's the one with the problem. Please help me.*My once so called friends and aunts helped me purchased diamonds from a google play game and she decides to call and say she wants a refund or somebody fraudes her. That is so unfair and cheap ads people.

GetHuman-thaonean did not yet indicate what Google Play should do to make this right.

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Google Play

Update Account Information issue
Reported by GetHuman-thaonean
Apr 27th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 8421 others
0 customers following this


GetHuman-thaonean started working on this issue
Apr 27th, 2018 9:04pm

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