I ordered * tires online thru USAA and goodyear website. I received no confirmation and...

GetHuman2558027's customer service issue with Goodyear Tire from March 2019

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Help with my Goodyear Tire issue
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The issue in GetHuman2558027's own words
Order two tires online with USAA **% discount. ... I ordered * tires online thru USAA and goodyear website. I received no confirmation and got an error message. I tried again...same result. Now, I have two pending charges (***.** and ***.**). Goodyear rep said they can't see the order so try again. I refuse to have * pending charges and no order. It should be this hard to buy goodyear tires. ********* ComforTred***K tirewear.
I have duplicate tire charges (*x ***.**) pending on my account since March **.
Remove pending charges and get the * tires ordered as requested. I'm beyond frustrated.
We have * cars and all have Goodyear tires. I'm considering to move on because this is unacceptable.*I need tires ASAP.
I went to the Goodyear chat line. The person said they can't see the order and asked me to try again. I did and now I have two pending charges and no tires ordered.
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Goodyear Tire

Good year tire for **** Toyota Prius********** (**K) ComforTred
Customer service issue
Reported by GetHuman2558027
Mar 20th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 46 others
0 customers following this

Timeline

GetHuman2558027 started working on this issue
Mar 20th, 2019 6:07pm

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