Goodwill Customer FAQ

To schedule a pickup with Goodwill, you'll need to visit their official website. There is an option there for scheduling a pickup. You can fill out the necessary information and choose a convenient date and time. Please note that the ability to schedule pickups may vary depending on your location, as not all Goodwill stores offer this service. Some stores only offer drop-off donations. Make sure to check with your local Goodwill store to confirm their donation policies and services.

We're sorry to hear about your situation. Goodwill has a "No Refunds" policy in most locations. The majority of Goodwill stores typically offer an exchange policy, wherein you can exchange the item for another of equal value within a limited time frame, usually seven days with a receipt. The exact policy might vary depending upon your location. However, it is standard that Goodwill does not give cash refunds. We recommend exchanging the items for something else in the store that fits or is to your liking. Please verify details from the store you made your purchase from.

We're sorry to hear about your situation. It's important to communicate with the specific Goodwill store where this incident happened. They will be able to assist you more directly with this issue. However, most Goodwill stores have policies in place for situations like this. They may offer you a refund, credit, or help you find a similar item. It would be best to keep your receipt as proof of purchase during this process. Please remember stores operate independently under the Goodwill non-profit organization, and policies may vary.