The technician came **-**-**** and could not figure why the unit was running in the off...

GetHuman-brucefre's customer service issue with Goodman Manufacturing Co. from January 2019

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The issue in GetHuman-brucefre's own words
The technician came **-**-**** and could not figure why the unit was running in the off position in the Fan auto position. He advised me to select cool with the fan in auto and raise the temperature up very high so the unit would not come on. The technician set the thermostat as he suggested before he left and the unit was not running. I haven't touched the thermostat since he left. Today the house was getting very cool inside and I checked the unit and it was running again.*The dealer that installed it doesn't now what to do. Please help me resolve this.*Mod. ASXC******BC*S*N ***********Air handler*Mod. MBVC****AA-*AD*S*N **********
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Goodman Manufacturing Co.

Customer service issue
Reported by GetHuman-brucefre
Jan 24th, 2019 - 3 mons ago
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GetHuman-brucefre started working on this issue
Jan 24th 7:35pm