On July **th, **** I purchased a set of Callaway Rogue X Graphite Irons. I spoke with c...

GetHuman3500842's Complaint issue with Golf Galaxy from August 2019

Help with my Golf Galaxy issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3500842's own words
On July **th, **** I purchased a set of Callaway Rogue X Graphite Irons. I spoke with customer service on August **th and again on August **th, both times I was told my order had been shipped. As of today *-**-** I still have not gotten the clubs ordered.*My order * ********* (web special order) from store ******.*Can someone please find out why my order still has not arrived, it's now been one month!*I believe someone at this store has really screwed up

GetHuman3500842 did not yet indicate what Golf Galaxy should do to make this right.

How GetHuman3500842 fixed the problem
Customer service did try to help, but the problem was bad information from the store. Took two weeks to finally get a tracking order which showed the package was delivered to the wrong address.*The actual store was of no help! The sale was the end of their assistance, only customer service was able to get information.
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Golf Galaxy

Complaint issue
Reported by GetHuman3500842
Aug 29th, 2019 - 2 years ago
Fixed
GetHuman3500842 shared how to fix
Seen by 32 customers so far
Similar issue to 24 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3500842 started working on this issue
Aug 29th, 2019 10:38am
GetHuman3500842 indicated the issue is not fixed yet.
Aug 30th, 2019 11:00am
GetHuman3500842 indicated the issue is not fixed yet.
Aug 30th, 2019 11:02am
GetHuman3500842 confirmed the issue is fixed. Hooray!
Sep 1st, 2019 12:21pm