On July **th, **** I purchased a set of Callaway Rogue X Graphite Irons. I spoke with c...
GetHuman3500842's Complaint issue with Golf Galaxy from August 2019
Help with my Golf Galaxy issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3500842's own words
On July **th, **** I purchased a set of Callaway Rogue X Graphite Irons. I spoke with customer service on August **th and again on August **th, both times I was told my order had been shipped. As of today *-**-** I still have not gotten the clubs ordered.*My order * ********* (web special order) from store ******.*Can someone please find out why my order still has not arrived, it's now been one month!*I believe someone at this store has really screwed up
GetHuman3500842 did not yet indicate what Golf Galaxy should do to make this right.
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How GetHuman3500842 fixed the problem
Customer service did try to help, but the problem was bad information from the store. Took two weeks to finally get a tracking order which showed the package was delivered to the wrong address.*The actual store was of no help! The sale was the end of their assistance, only customer service was able to get information.
Please help with my Golf Galaxy issue
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