I HAVE BEEN A MEMBER OF GOLD'S (PREVIOUSLY RUSH*, FOR MANY YEARS. FACILITIES ARE ADEQU...

GetHuman3883390's customer service issue with Gold's Gym from November 2019

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The issue in GetHuman3883390's own words
I HAVE BEEN A MEMBER OF GOLD'S (PREVIOUSLY RUSH*, FOR MANY YEARS. FACILITIES ARE ADEQUATE, ESPECIALLY YOU HAVE A HOT TUB WHICH I USE.*BUT RECENTLY THINGS HAVE GONE DOWNHILL. *LAST WEEK END, OCT ** AND **, ****, I HAD BAD ISSUES WITH THE RESTROOM AT YOUR LOCATION AT WALKER SPRINGS, KNOXVILLE, TN. I NEEDED TO USE THE TOILET, BUT NONE HAD TOILET COVERS. FOUND ONE WITH COVERS, DID MY BUSINESS, BUT THERE WAS NOT TOILET PAPER. FORTUNATELY SOMEONE WAS IN THE NEXT STALL AND PASSED ME SOME UNDER THE STALL. THE NEXT DAY IS WENT BACK AGAIN AND THE ONLY STALL WITH TOILET PAPER WAS THE HANDICAP. AFTER LEAVING THE STALL I WALKED TO WASH MY HANDS- NOT PAPER TOWELS!! TOLD THE GENTLEMAN AT FRONT DESK THAT THE BATHROOMS MIGHT AS WELL BE CLOSED. SEEMS THAT HELP HAS BEEN CUT TO INCREASE THE BOTTOM LINE. INSTEAD, IF HELP IS CUT TOO MUCH, THERE WILL NOT BE A BOTTOM LINE, BECAUSE EVERYONE WILL LEAVE!! THERE IS ANOTHER GOLD'S AT FARRAGUT, WHICH WOULD BE OUT OF MY WAY, BUT IF SERVICE CONTINUES TO BE POOR AS IT IS, I WILL HAVE TO CONSIDER THE *INCONVENIENCE. THERE IS A SHORT HEAVY SET GENTLEMAN THAT WORKS THERE, THAT WHEN HE IS THERE, THINGS SEEM TO BE WELL SUPPLIED. RUMOR IS THAT THE FACILITY AT WALKER SPRINGS HAS JUST RECENTLY BEEN TAKEN OVER BY A NEW OWNER AND SEVERAL EMPLOYEES HAVE QUIT. I CAN IMAGINE WHY IF LACK OF CONSIDERATION IS GIVEN TO EMPLOYEES AS IS IN YOUR RESTROOM AREA. LOOKING TO CONTINUE TO VISIT THERE IF THINGS IMPROVE. IF NOT I'LL HAVE TO SAY GOODBY.*CHRIS

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Gold's Gym

Customer service issue
Reported by GetHuman3883390
Nov 4th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 94 others
0 customers following this

Timeline

GetHuman3883390 started working on this issue
Nov 4th, 2019 8:27pm

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