Hi*Further to my conversation with Michael yesterday regarding limited media sizes, I s...

GetHuman-yasinch's customer service issue with GoDaddy.com from December 2018

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The issue in GetHuman-yasinch's own words
Hi*Further to my conversation with Michael yesterday regarding limited media sizes, I sent his message to the theme developers who have responded with the email below. Some one is responsible for this issue and I am not able to utilise the products that I have paid for. Please can this matter be escalated to have it solved.**Email reply from theme developers:*"That's not true. There is prove even if you read article your webhosting provide (GoDaddy) sent carefully.**In this article https:**havecamerawilltravel.com*photographer*wordpress-resize-thumbnails***screenshot here http:**prntscr.com*lqgrlg**You see there are * original WordPress image size "thumbnail", "medium", "large".**And if you see what currently available within your site media library.**screenshot here http:**prntscr.com*lqgrze**There is NO "medium", "large" right? and compare to one on my server from below screenshot.**screenshot here https:**prnt.sc*lqgs****You can see "medium", "large" size there right. Also in this article https:**havecamerawilltravel.com*photographer*wordpress-resize-thumbnails* **mentioned code to defined custom image which you can see from my server media size screenshot above. Theme has "photography-gallery-grid" and so on. That's theme custom image size.**But all other size are removed or blocked in your server and that's cause overall issue. This is your server issue. If you want more prove, try to upload images to theme using other server or your local server. This is not theme issue and you have to solve it from GoDaddy side. I am not surprise they denied it since they are terrible hosting provider which provide cheap hosting service by cutting some parts of WordPress core hosting support."
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Customer service issue
Reported by GetHuman-yasinch
Dec 4th, 2018 - 2 mons ago
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GetHuman-yasinch started working on this issue
Dec 4th, 2018 10:39am