GoBank Customer Service Issues

Back in September, I took out a loan with what I thought was a legitimate company called Go Bank. I borrowed $10,[redacted], but because of my poor credit, I had to pay almost $3,[redacted] in fees. After that, they requested an additional $[redacted] to $1,[redacted] to proceed, which made me suspicious and I stopped. They were using your bank's logo, and I still have the debit or gift cards they gave me, all with your bank's name on them. I just wanted to inform you that there might be scammers using your bank's name. Let's discuss this matter further to address the issue and raise awareness.

I attempted to call but found your business hours closed. Unclear on your operating hours, I initially believed Gobank suited my needs, but I am having doubts. I do not intend to set up Direct Deposit or add funds to the account. Additionally, I noticed issues with declined transactions and an unauthorized transaction dated 10/10/[redacted]. This is concerning as I have not used the card during that time. I am dissatisfied with this situation and wish to close the account without disputing the transaction. Originally considering using your service to save extra money, I have reconsidered and no longer require it. I apologize for any inconvenience. Please proceed with closing the account permanently. Thank you for your attention.

A few years ago, I purchased a G Card kit but can't recall if I created an account due to falling ill. Now that I've recovered, found work, and rely on SSI, I need direct deposit. I recently bought a new G Card kit but don't know my old account details. I can't risk losing even a small amount, especially if the previous account had issues. I'm starting work soon and need to provide a routing number. Can you assist me in setting up a new account or will my funds be at risk? My name is Judith M, born on September 32, [redacted], and the last four digits of my social security number are [redacted]. Please consider my situation as I'm financially vulnerable with only a mailing address.

I am extremely dissatisfied with the level of customer service that I have experienced. I will be submitting a formal complaint to the NYS Attorney General. Despite not having an account with your company, I received a card at an old address from over 20 years ago. Unfortunately, when I attempted to contact customer support, I encountered difficulties. The phone number was not easily accessible on the website, and the connection quality was extremely poor making it hard to communicate with the representative. I suspect there may only be one person handling calls. I requested a transfer to potentially improve the call quality, but this was not facilitated. As a result, I am uncertain if the card was canceled and if all accounts linked to my name have been closed. I am disappointed with the service provided and will be sharing negative feedback about my experience. It seems evident that there are cost-cutting measures affecting the customer service quality.

I am experiencing difficulty reaching a representative at Gobank by phone. Despite entering my correct birth date as prompted, the system does not recognize it. I urgently need to address the non-receipt of my new card, which has been unsuccessful in two mailing attempts over nearly two months. Consequently, I have been unable to access my funds. Upon checking my account yesterday, I discovered two $7.95 charges for account fees that I believe should be refunded. Gobank's unresponsive email communication and system error preventing me from entering my birth date correctly have hindered me from resolving this issue promptly. I am requesting a Gobank representative to contact me promptly to address the non-delivery of my new card and to refund the account fees charged erroneously. Your immediate attention to this matter is greatly appreciated.

I have had issues with Avis twice. The charges they are billing me do not add up. I received a vehicle with missing tires and stained seats, which I had to replace and clean. They took payments without proper explanation and failed to credit me when due. This has caused financial and emotional distress. I refuse to authorize Gobank to make any payments until I get my $[redacted] back from Avis. I demand clarity on my account before making any further payments. Thank you.

After reporting fraudulent activity on my card, my account was abruptly closed without any notice. The bank issued me a new card, but when I attempted to check my direct deposits, I discovered that my account had been closed due to the reported fraud. The bank informed me that I am now ineligible to open another account with them. Meanwhile, I had two deposits pending - a $[redacted] unemployment deposit and a $[redacted] Zelle payment. The unemployment deposit was returned to the sender, promising a return in 2 days. However, the Zelle payment, which was marked successful with payment ID TIB0LBIC9HSG, has not reflected in my account. Despite contacting the bank multiple times, I was unable to get a resolution as they claimed they needed to "see the transaction" to assist me. Requests to speak with a supervisor resulted in lengthy waits on hold before being disconnected. I urgently need this money as I am currently unemployed because of COVID. Your assistance would be greatly appreciated.

Dear GoBank admin, this morning, I discovered my account was negative. As a long-time member, this situation where my account seems compromised by GoBank is shocking. Furthermore, unauthorized debiting of accounts by GoBank is concerning, coupled with the lack of live assistance and reliance on automated systems. A) To prevent unauthorized use, I transfer all funds from my DEBIT to the VAULT upon automatic deposit. B) GoBank now employs a method that includes presenting a survey upon logging in, offering a free gift which, when accepted, leads to undisclosed recurring charges on the debit account. Please remove any added emergency funds from my debit account to regain control. Kindly respond soon. Thank you, M.M.

I recently purchased a Green Dot GoBank debit card at a CVS in downtown Portland, OR, about a week ago. I put $[redacted] on the card to receive my second stimulus check through Direct Express. Unfortunately, after falling asleep in my motel room, I realized I had lost the receipt for the card. Upon finding out the card had been activated but showed no funds, I contacted customer service and was instructed to email a copy of my photo ID for identity verification. I successfully sent the email and have been waiting for a response for 3 to 5 days with no luck. I feel unfairly accused by the bank of illegal activity and my card has been frozen, which I find insulting and distressing. I request assistance in unfreezing my card, receiving a new card, or a refund of my $[redacted]. I believe I have done nothing wrong and just need my funds accessible. Thank you, Anthony V.

I need help with an incident related to GoBank. Though I am not a customer, I was scammed by a user named Chris Goodwin who is with GoBank. To buy a PS5 from him for $[redacted] via Venmo, I sent the money as agreed. Afterward, Chris claimed his GoBank Account was frozen for suspicious activity and sent me a supposed email from GoBank detailing steps to unfreeze his account. The email stated I needed to send another $[redacted] to unfreeze the account and would be fully refunded later. I complied, but I never received the promised reimbursement or the PS5. Furthermore, he demanded an additional $[redacted] and was disrespectful to my father on the phone. Chris now has double the amount I originally sent him. I hope to recover my funds from this scam. Chris's phone number is [redacted]. Any help is appreciated.

I recently spoke with a representative named Mira from Go Bank regarding my limited account status due to inactivity. Despite explaining that I am currently on disability, she advised me to close my existing account and open a new one. Mira kindly waived the $17.90 negative balance fees for me. However, upon trying to reopen the account, I encountered difficulties with the website rejecting my IDs. Subsequent calls to support resulted in poor service, as the representatives had trouble hearing me and vice versa, leading to two disconnections. I have received no follow-up email or call from them. To add insult to injury, I received an email reminding me of lost registration fees, which left me extremely frustrated and disappointed in the company's handling of my concerns. This experience has been incredibly frustrating, and it's no wonder the company has a poor reputation for customer service.

I recently discovered a new piece of information that changed my perspective. I used to think the receipt from buying a prepaid debit card was just a confirmation of purchase. However, the money I handed over to the CVS clerk actually loaded onto the Greendot GoBank debit card, containing all I had left that day. This amount was slightly less than what I received from the IRS as part of the stimulus package. Despite facing negativity, I now realize I am not as financially strained as I believed and I am grateful to still be breathing. In my attempt to get a refund after claiming my card was lost and locked, I contacted corporate. They informed me that I could receive the funds via mail by providing a copy of my identification. I have been checking my mailbox daily, hoping that corporate processes my identity proof promptly and issues the desired refund. I made it clear that I do not want any more credit cards in my name and prefer to handle cash until the end. On to the next challenge.

I have noticed several unauthorized charges on my account totaling $[redacted].98. There are three charges of $8.95 each from GoBank for monthly fees that I should not have been billed for and would like a refund. Additionally, there are charges of $20.99, $5.70, and $0.99 from Roku TV channels that I have canceled but have not received refunds for. There are also charges of $[redacted].00 for two Walmart gift cards, $89.00 for two cell phones, and charges of $10.74 and $5.71 from PlayStation Network that I did not authorize. Despite assurances from these companies that the refunds would be processed, I have not received them yet. I am eager to have the total amount refunded to my GoBank card promptly. Thank you for your assistance.

I am unable to access my bank ATM card and my account due to suspected activity, even though I have never used the card or received any funds until now. I am anticipating a deposit from VSI Defense Finance and Accounting, but I received an email requesting me to upload my identification, which I have done several times. I am unsure of what steps to take next since I am unable to reach a representative as the automated system prompts me to enter my card number or social security number, after which I receive a message stating that my details are blocked. Please assist me. Thank you. Email: [redacted]

I have been trying to get your bank to file a dispute since the end of September. Finally, they filed on the 16th of this month. I have not had my bank card until November 18th. So, all the charges for September, October, November, they owe me. Your employees have lied to me several times, saying it was filed and that I would get a provisional credit, which I still have not received. My son is in the hospital, and I can't get back to work until I have chemo for my brain cancer. Now, my son will not get the treatment that could save his life. I have all conversations saved on my cell phone for proof in case something happens to me or my son, who is barely hanging on. If there's anything you could do to get those three months put back on my card today, I would be at your service, and you would never hear another word from me. Please help me to get better. Just think if that was your son laying there dying, what would you do or how would you feel knowing you're too sick to move and can't do anything. When you have no one, kids are all I got. Please don't let me lose him; I have no family or husband. Please help me today. Try to get those three months put on there. And now they tell me today it was denied. I don't drive, and my card was used in Henderson, KY. I live in Evansville, Indiana. I think something should be done.

I purchased two GoBank cards from Dollar General and when I tried to activate them, I was informed they were already activated. I threw away the card packaging, so I am unsure about the starter kit. Dollar General charged me an extra $2.95. I have the receipts and cards with me. How can I verify the activation status without using my Social Security number?

I recently opened this account to receive a refund from an expired card. However, soon after the refund was processed, my account got locked, which seems to be related to this refund. I will be providing a copy of the receipt to show that the refund is legitimate. I kindly request to have my account unlocked so I can access my funds. Thank you.

My child is very ill and in need of her medication. She usually receives her SSI payment via direct deposit, but due to my stolen wallet and identity theft, we have not received any payments for the past two months. She is owed $[redacted].00 for each of the two months. Please release the funds as soon as possible because she is currently in the ICU on life support. This situation has left me unable to afford her necessary medications. I have reached out to Social Security, and they have filed a complaint on our behalf due to the severe health issues my child is facing, including autism.

I experienced an issue with an online purchase made on Amazon. I used a card with a balance of $[redacted] for a $[redacted] order, but the card was declined, yet the transaction was showing as pending, and the funds were deducted from my account. I contacted Amazon and had them cancel the order, providing me with a confirmation number. I've been trying to reach out to the number on the back of my card for a week but have had no success. The order was intended for my children for Christmas. Please assist me in resolving this matter and getting my money back. Best, C. [redacted]

I have been trying to get assistance online for days, but no one has responded. The recorded message keeps saying that someone will assist me shortly, but there has been no response to help activate my card. I am considering going to RiteAid to see if they can help me activate it. If not, I may have to seek assistance from the district attorney's office to obtain a refund from RiteAid.