I received a deposit, a very large deposit, before I had received my actual card and se...

GetHuman5141986's customer service issue with GoBank from August 2020

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The issue in GetHuman5141986's own words
I received a deposit, a very large deposit, before I had received my actual card and set everything up. I had talked with a representative only to find out my account was blocked and was pending further review. The money is just sitting there. I swipe the screen and it shows the amount but I can't access it. Can I continue to open my account with the funds already there or close it completely and have the funds released? This deposit came from my boyfriend and we need to use that money, quickly. I've been waiting awhile and can't so much as get someone to give me a straight answer. Again, I have got to have access to that money. Thank you and am looking forward to your answer. I'm running out of time and the funds can't sit there any longer, it's a large amount.

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Customer service issue
Reported by GetHuman5141986
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4599 others
0 customers following this


GetHuman5141986 started working on this issue
Aug 17th, 2020 4:40am