GoBank Customer Service Issues

While I was incarcerated, all my money was taken, and I assumed my card was with me. Now out, I need to support my child and make a living. I find it frustrating that I am only being directed to file a claim without any other assistance or compensation. Unfortunately, I do not recall my email, password, phone number, or card information that you are requesting due to being incarcerated for an extended period.

I need assistance with a deposit I made on a GoBank card purchased at Walmart. Upon trying to activate the account, I encountered issues. I'm seeking guidance on how to access the $20 I added to the card when buying it. I've been attempting to contact support for days with no success. Thank you, Cohl

Upon checking into the hotel on Saturday morning, I was under the impression that the front desk associate had charged my card for the room's total amount. However, it seems my card was not actually charged. Despite believing otherwise, I have secured the remaining balance in my money vault. Unfortunately, my account is now suspended, and I am unable to access the frozen funds since it's Sunday with no available customer support. Additionally, attempts to transfer funds from CashApp to GoBank did not go through. Consequently, the hotel requires payment, which I am unable to provide until the funds are accessible. This situation leaves me unable to book a room, eat, or arrange transportation with my frozen funds. Your assistance is greatly appreciated as I don't want to be stranded outside in the cold with my luggage and nowhere to go.

For the past six weeks, I have been unsuccessfully trying to unlock my account. I have sent multiple emails with my state-issued ID to various addresses linked to your company. Despite my efforts, I have not been able to access the funds I deposited in my account. This situation is incredibly frustrating, and I strongly believe that my money is being withheld unfairly. I urgently request the immediate return of my funds. There has been no unauthorized activity on my account, so there should be no reason for further delay. This experience has caused me significant inconvenience, as I am now without access to both gas and funds. My name is Ian W., and it is imperative that my money is returned promptly. If this matter is not resolved promptly, I will not hesitate to share my negative experience with others.

I made a debit card to debit card transfer for $[redacted] through MoneyGram, and it was not supposed to be pending, as that was the purpose of paying extra for the quick transfer. The website mentioned that if it did not show as pending, it should be done in a couple of minutes, but it has been over an hour now. I opted for this transfer to ensure I have the funds available today. I kindly request you to release the money to my account. I apologize for any inconvenience. This is my first time using my GoBank card. I mistakenly used it at a gas pump instead of my intended card. Please transfer the funds to my debit card. Thank you. - Chris S.

As a GoBank customer, I've encountered difficulty accessing my account after being locked out. Since my phone number recently changed, I'm unable to receive the verification code required to log in. Furthermore, previous issues have left me frustrated. I am seeking assistance on how to regain access to my account and update my phone number. Despite attempting to contact customer service for two days, I have been unable to connect with a live agent. It is imperative for me to speak to a real person to resolve this matter promptly. Your help in changing my phone number or providing an alternative method to access my account for updating my information would be greatly appreciated.

I am disputing a $[redacted] charge made by Youngstars Moving on 4/10/20. The owner, "Eddie," intentionally charged my card for 8 hours at a rate of $90 per hour, totaling $[redacted]. However, the services provided were only for 6 hours, which should have amounted to $[redacted] as agreed upon with the workers upon completion. Unfortunately, I encountered difficulty accessing my Gobank account due to computer errors when trying to follow up. Today, I confronted "Eddie" about the incomplete work, with furniture left behind that his workers should have moved during the full move-out of my apartment. Consequently, there were significant damages to my sectional, coffee table, and bed, which is now unusable due to extensive destruction. The movers also failed to properly pack glass items, resulting in breakage of nearly all glass possessions, including valuable antiques with sentimental value. I have informed "Eddie" of the need to file an insurance claim for these damages. As the charge is still pending, I urgently request for it to be halted. I have left a message for "Eddie," but due to his argumentative behavior, communication has been challenging. I am willing to pay for the initially agreed upon 6-hour job, as confirmed by the workers during the move, which I also requested for a receipt reflecting this duration and rate.

This is the third instance of this issue. I am uncertain why I continue to bank with this institution. Could it be laziness? My spouse and I loaded cash onto our GoBank card yesterday, unaware that the stimulus checks would arrive today. Unfortunately, their website is malfunctioning. I am unable to check my balance quickly, access my account, or reach anyone through their phone lines. It seems every time a direct deposit is made, our account experiences technical difficulties, which has occurred before. Even though my husband is not listed on the account, it is our primary one. We were informed that we cannot add a second individual. Due to our financial situation, it is necessary for my name to be added, as some institutions do not deal with me otherwise. Because our social security numbers do not align, our deposit is rejected, causing the account to be frozen. I inquired about adding my husband to the account, but it appears they are unable to accommodate this request. Currently, they are not even answering their phones. While I understand that some of these issues may be random, it seems as though they possess more of our personal details than disclosed. This leads me to believe they can identify the caller before answering the phone. It is crucial for me to monitor our daily balance after making purchases, given my lack of trust in any financial institution. I need to ensure our recent deposit is being handled correctly. I am frustrated with this situation and seek assistance in reaching a representative as soon as possible.

I made a deposit of $[redacted].00 at the 7-Eleven store but realized later that I had lost my card. Unauthorized transactions were made on my card after that. Here is the list of transactions: April 8th - $[redacted].33, $27.68, $2.19; April 9th - $51.75, $32.64, $26.15, $8.95; April 10th - $43.00, $3.00; April 11th - $11.01, $8.95, $6.91. I immediately had my card canceled and a new one issued, which I have activated. I was told the transactions would be reversed within ten days, but it has been longer now. I hope this issue can be resolved promptly. Thank you. Brian E. Serjeant [redacted] thumperhappy30[at]gmail.com [redacted]. Thank you. Brian E. Serjeant.

I lost my phone, and I am having trouble logging in from an unrecognized device. I made too many incorrect attempts, and now I can't access my account, which has my direct deposit linked to it for my government stimulus check. I've already emailed you and attached my ID. I have another GoBank account that might help with verification. The email associated with it is [redacted] When I try to reset the password, it asks for the card number, CVV, and social security number. Unfortunately, my card is in North Carolina, and I'm currently in Florida for the next few months without anyone who can provide the card number. Please reach out to me promptly as I urgently need access to my account.

I have an issue with my GoBank account. It got blocked because a Moneypack was loaded back in October by someone who reported the card stolen. I wasn't involved, but I can't contact the person who gave me the Moneypack. There's over $2,[redacted] in the account, and I don't want my account locked over a $20 or $30 Moneypack. Can you deduct the amount reported stolen from my account to lift the block? I've been unable to access my account since October and I keep getting charged the monthly fee. Without the Moneypack or receipt, I can't prove anything. Please assist me with this.

I have a new card that is giving me trouble activating. There seems to be an issue with the automated system not allowing me to speak to a representative. Despite entering my card number, it's not recognized, and the call is disconnected. It's frustrating that I cannot reach a live person after three days of trying. I have additional questions but haven't been able to address them through the support number. I hope emailing for help will bring a resolution. I simply want to activate the card, access my funds, and ultimately discard it as this experience is not what I expected. I desire a functional card without restrictions or delays, which is not what I received initially. I've been locked out of the card activation portal on the GoBank website due to multiple attempts, compounding my frustration. Please contact me at [redacted] to assist in resolving this matter promptly. Thank you.

A friend helped me switch from my Visa Direct Express to a Green GoBank Visa card to receive my money earlier. I normally receive two Social Security checks each month, around the 2nd or 3rd, totaling near $[redacted]. In March this year, I checked my account on the 31st and found it at $0, despite the two checks being deposited. Each check was over $[redacted], and I never received them on the 31st of March or the 2nd and 3rd of April [redacted]. I suspect Tina Gregory of stealing the checks as she has shown me a tablet of people's information. I have reported this to the police and Social Security. Tina Gregory's contact number is [redacted], and she lives in El Paso, TX, at [redacted] N. El Paso St Apt. 5. She may use the email [redacted] My name is Linda M., the card holder and victim of ID theft. You can reach me at [redacted] for now. Thank you and please help me in this matter.

Around three months ago, I was convinced to switch my Visa Direct Express card to a GoBank Visa card for early access to my Social Security checks. The first month went mostly fine, but in the second month, there was a Medicaid deduction that drastically reduced one of my checks. I usually receive two checks totaling around $[redacted] for survivors benefits and SSDI. Both checks were supposed to be deposited on March 31st and April 3rd according to GoBank's automated service. However, when I checked the ATM for my funds, it showed no money on my card. I suspect the person who convinced me to switch, "Tina Gregory," might have used my information to access my account and potentially take my money along with her accomplice, Robert Frescas. I overheard a conversation between them discussing taking my money, and shortly after, my funds disappeared. I intended to use that money for housing and now I am homeless, deeply worried about the impact of homelessness, especially during this challenging time with the virus. I fear that Tina may be taking advantage of vulnerable individuals like myself, especially as a senior citizen with limited knowledge in such matters.

I have been attempting to activate my debit card for two weeks, but every time I enter my information, it states that it does not recognize it. I have been locked out multiple times and cannot locate the correct option to speak with a live representative. My income tax and relief funds are on this card, and I do not have any other funds available. I urgently require assistance to activate my card.

I would like to discuss my account with someone regarding the charges I am being billed. I received a notice about upcoming additional charges which I find excessive. Despite previous account issues, I remained a loyal customer. However, I am now hesitant to continue paying for a non-overdraft account at such rates. I am considering returning to my local bank. While I appreciate some benefits, the fees outweigh the perks. To address my concerns, please contact me at [redacted]. Your prompt attention to this matter is appreciated.

After ordering a new Go Bank card, I have received it, but now I am locked out of my Go Bank online account. Unable to log in and activate my new Go Bank debit card, I have money in the account that I cannot access. My experience with Go Bank has not been pleasant. Having to explain my issue in a [redacted]-word essay is inconvenient. As a paying customer, I expect a response and a plan of action promptly. Thank you for your attention to this matter.

I recently reported a dispute and a stolen card regarding a transaction on my GoBank debit account on April 8, [redacted], amounting to $[redacted].49. Unfortunately, my dispute appeal was denied, but I still have no information on where the money went or who received it. I contacted Microsoft, but they couldn't provide any details on the transaction since it wasn't made with my account. The customer service representative advised me to deal with the card provider, which I have already done. My card was canceled, leaving me without access to my funds until I received a new card. I am frustrated that I am being told to accept losing over $[redacted] without any resolution. I am seeking a refund of the $[redacted].49 posted to my account as I have not received anything in return. Your assistance in this matter would be greatly appreciated as I find this situation quite unreasonable.

I am having trouble activating my debit card with the stimulus I received. Unfortunately, I no longer have the starter card since it took over a year to receive the new one. After reaching out to FDIC for assistance, I finally obtained my debit card. Now, with the stimulus funds present, I am attempting to activate the new card promptly. However, I have encountered delays in reaching customer service to complete this process. Due to the unsatisfactory service and delays in providing the card, I am considering closing my account. The handling of customers' money and personal information, like Social Security numbers, has left me with concerns about continuing with this company. Nonetheless, my immediate priority is to activate the new card to access my funds before proceeding with closing the account.

I reside in Iowa and understand the challenges of reaching a human agent due to COVID-19. I am expecting CARE deposits in Iowa on Friday, 4/29/[redacted]. Given the lack of human presence in the office, I seek assurance that my deposit and IPERS deposit have been processed. Without the ability to contact someone, I am unsure whom to hold accountable for financial delays and how I will receive updates. Anticipating a $[redacted].00 deposit into my GoBank account by Friday for essentials like food and household items is crucial, especially considering my history of a traumatic brain injury. While grateful for government support, the lack of communication is pushing me to switch to Chime. The time zone difference between California and Iowa only adds to the challenge.