Had account *****@***.com for ** years. Deleted app to try to cut down email traffic. W...

GetHuman5456360's Update Account Info issue with Gmail from November 2020

Help with my Gmail issue
Before contacting them, items GetHuman5456360 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman5456360's own words
Had account *****@***.com for ** years. Deleted app to try to cut down email traffic. When l downloaded app again l couldn't recall the password. Went thru the process of recovering an account. Well l had a new phone number. The old number on the account, ***-***-****, l don't have access to anymore. So when is says they're sending me a verification code to my number I'm not getting it of course. Then when l ," try another way," it says they're sending it to my email account *****@***.com which l don't have access to. You don't know how many times I've gone thru the procedure, then they say we've recovered your account, but that's my back up account *****@***.com. I don't understand why they can't just look it up in the files, l don't get it. My utilities $ other personal contacts have that email address. PLEASE HELP

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Gmail

Update Account Info issue
Reported by GetHuman5456360
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 7295 others
0 customers following this

Timeline

GetHuman5456360 started working on this issue
Nov 12th, 2020 2:26pm
GetHuman5456360 shared this issue with friends on Facebook
Nov 12th, 2020 2:27pm