Hello I am Dave. My issue is as follows, I quit using Facebook in **** and deactivated...

GetHuman2618328's customer service issue with Gmail from March 2019

5 views | 16713 similar | 0 following
Help with my Gmail issue
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Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2618328 will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2618328 can let us know if they help or not.
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Before contacting them, items GetHuman2618328 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman2618328's own words
Hello I am Dave. My issue is as follows, I quit using Facebook in **** and deactivated my account. Then a friend of mine thought I was back on. So I reopened the account to check. I had to go through security and Change my old password to get in. I found out I could delete the account so I went to do that. Throughout this I forgot what my new password was. So I went to forgot password and Facebook sent it to an email address associated with the account that I deleted years ago due to it being hacked. So now I have an open Facebook account that I desperately want deleted but I can’t access it cause I forgot my new password. Plus the only option for a new password is sending to an email that doesn’t exist. I have tried everything suggested on recovering the email to every suggestion I could find online. Nothing has worked, I have tried to contact Facebook and get no replies. There are no hotlines for customer support I can call for Facebook or google. **I desperately need help with this but no one seems to be able to help me get this fixed. I am panicking and frustrated as can be to the point my life and work are being affected. I take full responsibility for being dumb and forgetting my password. I just wish I could get help in fixing this. Or somehow find a way to contact Facebook to either hide the account or delete it,**Dave Steffen is my name******@***.com is the email associated with the Facebook account I had to delete due to it being hacked.**I would really appreciate someone being able to help me with this**Thank you*Dave

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Gmail

Customer service issue
Reported by GetHuman2618328
Mar 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 16713 others
0 customers following this

Timeline

GetHuman2618328 started working on this issue
Mar 28th, 2019 6:40pm

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