I had changed my password and had trouble getting back into my account. I tried again a...

GetHuman-mjramkey's customer service issue with Gmail from February 2019

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The issue in GetHuman-mjramkey's own words
I had changed my password and had trouble getting back into my account. I tried again a few times and was sent to a recover account process. I was not in my usual location and managed to also miskey the verification code. So I understand there was concern that my account was hacked, but no it was human error. I went through the verification process again to answer their question which was "what date did you start using gmail." I left that question blank which I found was not the right thing to do. I was supposed to make a guess. They sent me an email to my gmail backup account (so they had validated my backup account and my phone number with verification code) . I kept going through a loop with them in emails where they would review, say I had a reset link coming, and then I would not get the link or if I did I would be sent through the recover account process again. They needed more information to verify my account, but they would ask one question (the gmail start date) and sometimes allow me to make comments. But there were no clear directions on what they needed for validation. I feel like I got close sometimes when they sent an email that said "we are sending you a linkto reset your password." And the email with the link would not show up. In short I need to have a clear communication where I can say I messed up now can you work with me to reset my password so I can have access back to my account ? I am happy to answer questions that will assist with the process but I need to know what those questions are. I use my gmail for personal and business and feel paralyzed that I cannot get to the information I need in our computer based world. I would appreciate any assistance to work through this process to get my access back on my gmail.

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Customer service issue
Reported by GetHuman-mjramkey
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12959 others
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GetHuman-mjramkey started working on this issue
Feb 2nd, 2019 12:27am