This will be a long message with two related things and unrelated others.others**. I pr...

GetHuman-luckywon's customer service issue with Gmail from August 2018

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The issue in GetHuman-luckywon's own words
This will be a long message with two related things and unrelated others.others**. I preferred the old gmail format. In your Beta version of the new gmail that you showed periodically, it was difficult to find the Spam Folder, but I could eventually find it.**. Now, the new Gmail is filled with things that I don't use, but I tried everything possible way, over and over again, and still cannot find my Spam folder at all. I want an easily accessible SPAM folder. I don't want Google deciding what is spam and deleting it without my ever seeing it.**. I don't want Google going in all my other email addresses. I've tried every privacy protocol I can find, but cannot find out how to stop Google from doing that. I have multiple email addresses, each of which serves a different purpose. I segregate things intentionally and do not want them combined at Google or anywhere else. If there are other privacy protocols would accomplish this and that I have not found, please advise me of what they are.***. As above, your new gmail has all sorts of things I would never use and some that, if I wanted to use them I couldn't because I don't know what they are supposed to do For example, I don't use 'hangouts.' In fact, until today, when I saw it on my gmail (on my computer) I never even heard of the term. And still have no idea what they are, but doubt that I would ever use them. But it would be nice if Google would explain the things that were not on the previous version of gmail.**. Why do you assume that every gmail user is a teenager or **- something whose life revolves around his or her phone? I'm an adult. I use tech when it benefits me* I don't permit myself to be enslaved by it.**. One more thing. I might use gmail and chrome more often than I do, if I could ever understand your bookmark system. Chrome is certainly much faster than Internet Explorer. Things I send to your bookmark system get lost, as if they fell into a black hole, never to be seen again. There are many reasons not to like Internet Explorer but, since I save a lot, their 'Favorites' folder is perfect for fast and easy storage and retrieval. Both Chrome and Firefox use some sort of confusing Bookmark system that requires a doctoral degree in order to understand how they function and how to find things. In most respects, Google is far superior to IE, but without an easily-found Spam folder and a bookmark system like IE's Favorites, I am forced to continue with IE more than I'd like to use it.*PS I don't know yet if your new system continues the old filter system for blocking*deleting. I hope not. It should be a one or two step procedure to block people or sites. Plus, your filter system on the previous gmail rarely ever worked, not even when given specific directions.*For all of Google's wealth and power, I'm really not sure how or why so many things in gmail and Google in general are so complicated and involved. As a career professional salesman and business owner, I always believed that the KISS (Keep It Simple Stupid) system was not only the*best way to approach things, but also the most efficient. Sometimes I think that IT and other network people still subscribe to ancient thinking, such as that when great printers were on the market, but they would only use HP, for fear that another brand might not work, even though HPs technology, at the time, was ancient, expensive and inferior.*Please advise on everything mentioned above.

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Gmail

Customer service issue
Reported by GetHuman-luckywon
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 2572 others
0 customers following this
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Timeline

GetHuman-luckywon started working on this issue
Aug 27th, 2018 5:35pm
GetHuman-luckywon indicated the issue is not fixed yet.
Aug 29th, 2018 10:03pm
GetHuman-luckywon indicated the issue is not fixed yet.
Aug 30th, 2018 1:29am
GetHuman-luckywon indicated the issue is not fixed yet.
Aug 31st, 2018 3:54am

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