my friend is in Iraq. we play clash of kings. his castle was hacked. the hacker deleted...

GetHuman1021499's customer service issue with Gmail from August 2018

Help with my Gmail issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1021499's own words
my friend is in Iraq. we play clash of kings. his castle was hacked. the hacker deleted mohanad anchooqi gmail account . changed the gmail to the hacker ,changed and disabled all of mohanad mail. phone everything . mohanad asked me to help him. I went on to recover but everytime I put in anchos gmail it says no active account. I know you cant tell me anything but I am giving you all information so you can recover his gmail account, and reinable everything of his the deleted or disabled account M*****@***.com. phone Iraq ********* this is his new gmail M*****@***.com. he doesn't know how to do this to get help from you .please bring or recover his gmail. that is how he gets into his game and castle. please if you can give him the new login and password to his castle. sorry but the recover wont let me put the deleted account on there to recover. the hacker is Chinese. thank you
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Customer service issue
Reported by GetHuman1021499
Aug 22nd, 2018 - 3 mons ago
I have an issue with Gmail too
Fixed
Seen by 4 customers so far
Similar issue to 2380 others
0 customers following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email
Timeline
GetHuman1021499 started working on this issue
Aug 22nd 1:43am
GetHuman1021499 indicated the issue is not fixed yet.
Aug 22nd 1:56am