HI,**So i few hours ago I notices a few of our company emails, using the gmail suite, h...

GetHuman849230's customer service issue with Gmail from July 2018

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Help with my Gmail issue
GetHuman849230's next move: find and follow the right step-by-step guide.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman849230 will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman849230 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman849230's own words
HI,**So i few hours ago I notices a few of our company emails, using the gmail suite, have been compromised and passwords have been changed. I tried to call google USA and Netherlands, and as you can expect from a company this big, no person will talk to you live. The only way is to enter your gmail* google PIN, which I did not note offline, so I can only find it when I login into the admin account, which as I said earlier is hacked as well.**How can google let accounts be hacked that easily? All accounts had different passwords. How can I recover? I mean I pay for this!**Come on google!**Worst thing, the hackers have access to my emails and have been sending phishing emails to all my contacts!**GOOD JOB GOOGLE!

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cannot access gmails as cannot remember p***word and not sure if username is cor...I am trying to switch from an old email (an account through rackspace) to gmail...Some one change p***word - I can’t Access my account - Please helpsecurity question - log in to account - there is no quetion is only has an 'x'My mistake - ** days - Not openi disabled my mail - resetting my phone - important files and updates are receive...i had to start a new account because you misspelled my last name - get my previou...Emails are not being received, they are bouncing back to the sender - when trying...Cant remember p***word - when trying to Sign in - burden was I made it in **** an...i forgot p***word - when trying to logging in to my account - burden was i regist...
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Gmail

Customer service issue
Reported by GetHuman849230
Jul 4th, 2018 - 5 years ago
I have an issue with Gmail too
Fixed
Seen by 8 customers so far
Similar issue to 1208 others
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Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email

Timeline

GetHuman849230 started working on this issue
Jul 4th, 2018 3:59pm
GetHuman849230 indicated the issue is not fixed yet.
Jul 4th, 2018 4:00pm
GetHuman849230 indicated the issue is not fixed yet.
Jul 4th, 2018 5:08pm

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