September **, ******Beverly Gratuito Comedor*Globe at Home Account * **********Plan P...

GetHuman5302242's Change plan issue with Globe Telecom from September 2020

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The issue in GetHuman5302242's own words
September **, ******Beverly Gratuito Comedor*Globe at Home Account * **********Plan P*****Landline: *********Mobile: *********** and ************E-mail: *****@***.com* *Good day! I have three issues that I need your kind and prompt assistance with as follows:***. I have a six month free promo subscription for Prime Video with my Globe at Home broadband. It is disconnecting every other day. Why? I reset my modem and completed all troubleshooting to no avail. It is either Globe at Home or Prime Video Ph that is disconnecting. Why should I consider subscribing when it always disconnects. ***. Every month I receive someone else's bill in addition to mine. I have written to you several times to no avail. Someone at Globe at Home entered my email address and telephone number on someone else's account. At the bottom of this email is your customers account info. Please remove my email and telephone number from their account *********.***. In July **** I upgraded from my P**** plan to a P**** plan due to heavy but temporary downloading. I need now to revert or change back to my P**** plan. Please transfer back please.**Maraming Salamatpo! **Beverly Gratuito Comedor*Avida Vita Tower * ***** EDSA Bagong Pag-asa Vertis North Quezon City ******Dear MRS. ELIZABETH VELASCO NUNEZ,**We're pleased to send your Globe At Home e-Bill with the following details**Account Number: ***********Service Number:**Amount to Pay:*Due Date:*P*,***.**************Billing Period:*********** - ***********Billing Number:****To access your bill, click on the button below and wait for the one-time verification code that will be sent to your registered mobile number **********.**View Bill Now**You may view, save, and print your e-Bill using Adobe Reader. Click here to download the latest version of this software.

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Globe Telecom

Change plan issue
Reported by GetHuman5302242
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1678 others
0 customers following this

Timeline

GetHuman5302242 started working on this issue
Sep 26th, 2020 4:23am