Good day. I am Angelyka Magnaye a globe prepaid user. I bought load with gcash for my g...

GetHuman5056846's Service problem issue with Globe Telecom from July 2020

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The issue in GetHuman5056846's own words
Good day. I am Angelyka Magnaye a globe prepaid user. I bought load with gcash for my globe prepaid numbers *********** and ***********. The promo I loaded was Goextra**. It is almost going to expire but I haven't been able to use it because it can't connect to the internet at all. I have tried to reach Globe Telecom through messenger but it didn't answer any of my concern. I also tried calling *** but it doesn't answer the problem that I am talking about. I'm just super concerned about how I spent *** pesos for a load promo that I can't even use for a bit. It's such a waste. Please help me with my concern. If I can take back the load I have registered as I have not benefited from its service or if you can fix and extend its validity. Just do anything that would not make it unfair for me as a user of your service. Hope to hear from you soon. Thank you.

GetHuman5056846 did not yet indicate what Globe Telecom should do to make this right.

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Globe Telecom

Service problem issue
Reported by GetHuman5056846
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1426 others
0 customers following this

Timeline

GetHuman5056846 started working on this issue
Jul 12th 1:29pm

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