Good day. I am Angelyka Magnaye a globe prepaid user. I bought load with gcash for my g...

GetHuman5056846's Service problem issue with Globe Telecom from July 2020

Help with my Globe Telecom issue
First: share to improve GetHuman5056846's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5056846 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman5056846's own words
Good day. I am Angelyka Magnaye a globe prepaid user. I bought load with gcash for my globe prepaid numbers *********** and ***********. The promo I loaded was Goextra**. It is almost going to expire but I haven't been able to use it because it can't connect to the internet at all. I have tried to reach Globe Telecom through messenger but it didn't answer any of my concern. I also tried calling *** but it doesn't answer the problem that I am talking about. I'm just super concerned about how I spent *** pesos for a load promo that I can't even use for a bit. It's such a waste. Please help me with my concern. If I can take back the load I have registered as I have not benefited from its service or if you can fix and extend its validity. Just do anything that would not make it unfair for me as a user of your service. Hope to hear from you soon. Thank you.

GetHuman5056846 did not yet indicate what Globe Telecom should do to make this right.

How GetHuman5056846 fixed the problem

We are waiting for GetHuman5056846 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Globe Telecom's attention and get better help faster. Tap below to get started.
Having Globe Telecom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Globe Telecom

Service problem issue
Reported by GetHuman5056846
Jul 12th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1426 others
0 customers following this


GetHuman5056846 started working on this issue
Jul 12th, 2020 1:29pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians