To Whom It May Concern:**This pertains to our Globe Telecom Landline (formerly BayanTel...

GetHuman-lscatedr's Cancel service issue with Globe Telecom from May 2020

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To Whom It May Concern:**This pertains to our Globe Telecom Landline (formerly BayanTel) subscription with the following details:**Account Name: Jeriel Kenneth B. Catedral*Account Number: **********Landline Number: (***) ********Address: Bayview Hill, Brgy. *, Nasipit, Agusan del Norte**We intend to request for disconnection of our telephone line or discontinue our subscription effective immediately considering that we have encountered recurring problem particularly consistent absence of dial tone or out of service which we have complained*reported several times at your *** hotline. We were informed by your customer service representative that this is due to a defective circuit box in our locality and that we would get a rebate for our telephone bill* however, we have been paying the regular monthly bill of P***.** without rebate in spite of the complaint.**In the *st week of April ****, we inquired from your personnel Mr. Ramon Rosales on the process for request of disconnection of landline and we were endorsed to Ms. Gretel who facilitated us and informed us that our request is only possible through personal visit at Globe Telecom Center*Office located at Gaisano Mall, this city considering that Customer Service Representatives*agents of your *** hotline is unavailable since the start of Enhanced Community Quarantine (ECQ). We have endeavored several times to visit your center*office for this purpose however, it is still closed in light of the ongoing ECQ and General Community Quarantine.**In view of this, we would like to request that bills for the months of April and May **** be waived and disconnection be made immediately due to for the foregoing reasons. **We look forward to your favorable consideration and prompt action.**Thank you. ***********JERIEL KENNETH B. CATEDRAL*Subscriber

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Globe Telecom

Cancel service issue
Reported by GetHuman-lscatedr
May 24th, 2020 - a year ago
Not resolved
Seen by 38 customers so far
Similar issue to 1132 others
0 customers following this

Timeline

GetHuman-lscatedr started working on this issue
May 24th, 2020 1:44am

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