Globe Telecom Customer FAQ

If your Globe Telecom SIM Card isn't receiving SMS, there could be several reasons such as network issues, device issues or incorrect settings. First, make sure your smartphone is not set to "Do Not Disturb" mode and the SMS center number is correctly set. Restart your device and check if the issue persists. Try inserting your SIM card into another device to check if the issue is with your phone or the SIM card. Delete old text messages and ensure there's enough storage space to receive new ones. If the problem continues, it might be an issue with your SIM card and you'll need to consult Globe Telecom's customer service directly for replacement or further troubleshooting.

We're sorry to hear that you're experiencing issues with your Globe Telecom landline. Given this situation, try to check if all the cords are properly plugged into the phone unit and the wall jack. You can also try unplugging and re-plugging the cords, or restart your phone unit, as sometimes a simple restart can fix several issues. If issues persist after restarting, it's advisable to have your line checked. These could be symptoms of a bigger network issue that needs to be addressed by our technical team. Your patience in this matter is highly appreciated.

We're sorry to hear about your issue. If you cancelled a gadget exchange, it shouldn't be included in your billing. Here's what you can do: identify the gadget exchange charge on your bill and the date when you cancelled this service. Remember to take note of whom you spoke with when you cancelled. You must then raise this issue directly with Globe Telecom's billing department. They're the ones who can correct any errors. Please remember that correcting billing errors might take time, so it's possible you may still see the charge on your next bill while the matter is resolved.

This could be due to several reasons. First, please ensure that your roaming service is activated. You can activate it by dialing *143#, choose Roaming & Int'l > Roaming > Activate Roaming. Please also check if your account has sufficient balance and try manually selecting the network in your phone's settings. If the issue persists, it might be due to the network restrictions in the country you are in. Please note that the availability and quality of the roaming service depends heavily on the network coverage of Globe Telecom's roaming partners in the country you're in.

If you've lost your Globe Telecom SIM card and want to block it, you need to contact Globe Telecom's customer service immediately. They will guide you through the process and block your SIM card to prevent unauthorized use. Remember, you'll have to provide proper identification and details associated with your account in order for the customer service representative to verify your identity and proceed with the request. You should also consider filing a report with local law enforcement to document the loss.