Sent from my iPhone**Begin forwarded message:**From: Yolanda Domingo ******@***.com**Da...

GetHuman-yddoming's customer service issue with Globe Telecom from November 2018

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The issue in GetHuman-yddoming's own words
Sent from my iPhone**Begin forwarded message:**From: Yolanda Domingo ******@***.com**Date: * November **** at *:**:** AM GMT***To: globetelph ******@***.com*, "*****@***.com" ******@***.com*, National Telecommunications ******@***.com**Cc: "*****@***.com" ******@***.com*, National Telecommunications ******@***.com**Subject: c*p * **** *** ******URGENT AND FOR ACTION WITHOUT FAIL!!**This is the *rd time that Globe Telecommunications *had harrassed me by just disabling my outgoing services and other services included in my postpaid plan without warning as per attached image *****Globe telecommunicationa inspite of my several formal disputes being lodged to its Business Centers and customer service hotline for non availability of its data connection in the following dates*reference numbers:***. Oct. *, **** Via Globe Hotline discussed the issue with Rose Limbaga ref no. *** *** *****Noel Franco ref no. *** *** *****This customer service had even told me to terminate my c*p no. **** *** **** to zero out the charges which I did not agree as my number is known to my thousands of connections***I was passed on to Marjorie Santos of Disconnection Dept and this Customer Service allowed me to downgrade my Php*** plan to Php*** with better promo services: unli call and text to Globe*TM numbers, *.* GB data connection* *.* GB FB use* *** MB VIBER use.**I also explained that I would not like to pay any fees for downgrading considering that when I downgraded my Php**** plan (the same reason for no data connection) to Php***.**, (for * months hold out period only) GLOBE did not let me use my Php****rewards - instead I was only granted Php***.** and Globe has been pocketing my earned rewards of Php**.****As per Marjorie, I just needed to have it waived when already reflected to my Statement of Account.***. Oct. **, **** i talked to Glydel Rosario ref no *** *** ** for data charges adjustment of Php**** (to echo ref no *** *** *******. Inspite of points explained above Globe Telecommunications without warning again harrassed me and suspended my c*p services considering I am in Avida Woodhill Settings Nuvali where there is no reliable telecommunications in the area* I am a Senior Citizen, and I live alone and in cases of wmeegency I needed a telecommunications.***. My postpaid downgraded plan was Php*** and currently downgraded to Php**** ***. How can Globe telecommunications would charge me todate for Php****.** condidering point *, and no data connection in the area and my c*p data was turned off?***. On Oct **, **** I went to Globe Glorietta * and was accommodated by Lucile and lodged again my complain in addition to Globe Telecommunication’s harrassment and Lucile guaranteed that the reversal of Php*,***.** will be done ref no. *** ****** and my postpaid plan services were activated and will not anymore be disabled.***. Between Oct ** and at **** a.m. today, Globe disabled again my c*p services without warning*******. I did not receive any current SOA.**I AM DEMAND THAT MY GLOBE SERVICES BE ACTIVATED OR I SHALL FILE A LEGAL COMPLAIN AGAINST GLOBE FOR RECURRING HARRASSMENT.**I HAVE COPIED NTC FOR THIS PURPOSE AS THIS IS UNJUST AND HAD VIOLATED MY HUMAN RIGHTS.**YOLANDA DOMINGO*For JERMAINE DOMINGO*******Sent from my iPhone

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Globe Telecom

Customer service issue
Reported by GetHuman-yddoming
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 277 others
0 customers following this

Timeline

GetHuman-yddoming started working on this issue
Nov 9th, 2018 7:06am

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