recently my password got changed for my snapchat account but I wasn't the one who chang...

GetHuman-jostratt's customer service issue with GetHuman from October 2020

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The issue in GetHuman-jostratt's own words
recently my password got changed for my snapchat account but I wasn't the one who changed it. I wasn't able to change my password until customer support responded to me yesterday. But I'm still having trouble login in because it says I need authenticator code but every time I type it in, it says it's incorrect. I don't know how I'm supposed to be able to log into my account when it says I'm typing everything in wrong. Can you please help me get my account back. I need to change my password again but that option is "unavailable" and I also need the verification code for when my password gets changed because the one I'm receiving is wrong. Please help. Thank you!!

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Customer service issue
Reported by GetHuman-jostratt
Oct 18th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1041 others
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Timeline

GetHuman-jostratt started working on this issue
Oct 18th, 2020 6:04pm