Gemvara Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Gemvara customer service, archive #1. It includes a selection of 1 issue(s) reported April 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've made multiple purchases with GemVara in the past without any issues, but this recent order has been problematic. I believe EmilyLee is the cause of the problem. I requested to expedite my current order, which she couldn't accommodate. Then I asked for a delay until 15 April, yet I received an email today stating that my jewelry would arrive on 14 April. I explained that I won't be home to receive it, which has never happened with previous representatives. Unfortunately, EmilyLee has not provided the level of service I have come to expect from GemVara. If she continues to be my customer service representative, I will have to reconsider ordering from GemVara in the future. My main concern now is ensuring my jewelry arrives after 15 April [redacted].
Reported by GetHuman-sctwofis on Isnin, 8 April 2019 pukul 02.48
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