Army lost due to game malfunction

GetHuman5056701's customer service issue with Gameloft.com from July 2020

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The issue in GetHuman5056701's own words
Player Account Details*Gameloft Player Id: *fec***Player name: TORNADO (Got fancy characters in the name)*HQ Level: ****Hi! I have been facing problems while playing War Planet on my laptop for past * week. One of the the clearly visible problem on War Planet online on W** was in if I was watching provincial battles and fighting I would see Defeat after the battle ended whereas after coming out of battle I saw we won battle in the report it show victory.**I used to play on my phone, after I started playing on my lapotop through xbox I loved the game. It was so smooth, since last * week these problems, then game getting stuck, army launch late, if I want to reinforce go in side the battle game hang. reinforcement from inside battle late launch.*These are some of the issues I have been facing.**Yestarday during cross world I was trying to buy Commander Bundle *, suddenly the *st bundle came I accidentally purchased the wrong pack. Luckily Xbox support approved refund request, Immediately I bought made the second purchase the Commander Bundle * pack.*Unfortunately my game chats malfunctioned, my attack launch were later. untill * attack the army dispatched late even if I tried to speed up could not speed up. Ultimately battle was over any my army entered alone as solo attack. this happened * times and all my army I bought got killed.*My team mates were just watching me what am I doing. I could not even reply on time in chats. Messages were not going through. * attack happened I messaged in chat I saw it went but they did not see I teleported and attacked and they did not see my message so they were thinking what am I doing and suddenly I am seeing message don't go alone. These are the things happening.*My humble request to you please I request you give me at least the tier * army back, My strength very low now. If you want me to pay tell me, I will try to arrange to pay.

GetHuman5056701 did not yet indicate what Gameloft.com should do to make this right.

I have played this game since world ** after merger. After * year I started playing in W** during lockdown. I save money and wait for a good pack.
I have messaged X Box support they game this link to contact Gameloft and reference number **********
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Gameloft.com

Customer service issue
Reported by GetHuman5056701
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 122 others
0 customers following this

Timeline

GetHuman5056701 started working on this issue
Jul 12th 12:00pm

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