To: **Geico Insurance Company***One Geico Plaza***Bethesda, MD *******From:*Benjamin...
GetHuman-bendavis's customer service issue with GEICO from July 2018
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The issue in GetHuman-bendavis's own words
To: **Geico Insurance Company***One Geico Plaza***Bethesda, MD *******From:*Benjamin Davis****** Windsong Ln***Rockwall, TX *******Date:*July *, ******Re: **Policy **************During the first weeks of December ****, I contacted ** insurance companies to obtain written estimates for auto and homeowners insurance. We had been with Traveler’s Insurance for approximately ** years and I felt that it was time to re-evaluate my current coverage and check into the possibility of moving to another insurance provider. I made the decision to survey numerous companies and compare their rates and coverage with my current policies to determine if it was time to make a change.**When I contacted Geico, the salesman was very cordial and helpful and provided me with the requested information* however, I definitely sensed some pressure to commit to purchasing a Geico policy during the call. I explained to the gentleman that I was contacting ten companies to compare rates and coverage and that I had two more companies yet to contact and that I would make my decision after comparing the information from the final two companies with those I had already visited. I told him that I would be ready to make a final decision by the following Monday.**In no way was the salesperson*representative rude. It was simply that he was not willing to understand that I did not wish to take his advice and purchase the Geico policy at that moment and wanted to seek out these final two sources. At one point, this gentleman said, “what we really need to do is to lock you in so that you do not chance having a rate change over the weekend.” He indicated that waiting until Monday could possibly result in losing the rate he was quoting. **This didn’t disturb me but it was confusing because I had never before heard this type of phrase ever being mentioned in regards to an insurance policy. It sounded strangely similar to the type of wording that would be used when one is locking in on a home mortgage rate for a **-day period to avoid taking a chance on the rating rising just prior to the closing of the loan. Furthermore, none of the representatives with any of the other companies, nor any other insurance company that I have ever been associated with used this concept of “locking in.”**It was obvious that the Geico representative was intent on doing his best to gain a commitment so I agreed to his “lock in” option. However, I made it very clear by repeating this three times during the final moments of our phone conversation, “DO NOT DO ANYTHING THAT ACTIVATES OR ASSIGNS ANY AUTO OR HOMEOWNERS POLICY NUMBER. I WILL CONTACT YOU ON MONDAY TO NOTIFY YOU OF MY FINAL DECISION. IF I CHOOSE TO GO WITH GEICO, THEN, AND ONLY THEN, WILL I AGREE TO PURCHASING A POLICY.” As it turned out, I did decide to go with Amica for my auto and homeowners coverage. I contacted the salesperson on Monday. The first two times I attempted, there was no answer. On my third attempt, I left him a voicemail message indicating my decision as mentioned above. At the same time, I sent him an email that contained this same information.**About one month later, I received my first invoice for approximately $***.** for one month of insurance coverage with Geico. I’ve sent several emails through the Geico website but I continued receiving invoices for several months. **Now I am receiving notices from the Credit Collection Services of Norwood, Massachusetts.**I have contacted and started the legal process to end this situation. As advised, I am notifying you that I have never requested a policy from Geico Insurance, nor have I ever agreed to any type of monetary exchange for insurance coverage with Geico and I do not wish to own a policy. The individual that initiated this policy did so on his own volition. His actions were in direct contradiction to my request.**I look forward to your response indicating that this issue has been resolved and that I will receive no more invoices or notifications from the collection agency mentioned above.**I will do my best to search through my past emails in order to find the name of the salesperson I worked with.**Cordially yours,*Benjamin Davis**** Windsong Lane*Rockwall, TX ****************** ***********BENJAMIN DAVIS*Policy Number: ***********BENJAMIN DAVIS*Policy Number: **********
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