I have car and home insurance with you. I called last week to advise the company that...

GetHuman-tsuarez's complaint issue with GEICO from April 2018

Help with my GEICO issue
The issue in GetHuman-tsuarez's own words
I have car and home insurance with you. I called last week to advise the company that my husband has abandoned the property and that his car is located somewhere else and I was removed from the account. I had paid the insurance from my checking account for both cars in the amount of $***.** for * months. I just received a refund $***.** but then you left the remainder of my balance of $***.** towards the old account. This is making his account paid in full for the next * months. Your reps have stated that they have left several messages with him but guess the address doesn't make a difference when the account is paid in full. It seems that you really don't care that his car is located in Northern VA and you are losing money, rates and liability. Now I have to come up with another $***.** or I will be cancelled. Poor customer service. He has to authorize my refund back to my credit card and he will probably never call you back and update his address. I also was supposed to get a call back with any information and no call back. I know that this situation with my husband is not your problem but I didn't have to call in and tell you the truth but I am not the one that is being dishonest to your company. It seems all your company cares about is if the accounts are paid and doesn't matter where the vehicles are located.
GetHuman-tsuarez did not yet indicate what GEICO should do to make this right.
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GEICO

complaint issue
Reported by GetHuman-tsuarez
Apr 28th, 2018 - 7 mons ago
I have an issue with GEICO too
Not resolved
Seen by 4 customers so far
Similar issue to 2212 others
0 customers following this
Items needed
Account Number
Date of Birth
Email on Account
Name of Account Holder
Phone number on Account
Car Type
Timeline
GetHuman-tsuarez started working on this issue
Apr 28th 1:05pm
GetHuman-tsuarez indicated the issue is not fixed yet.
Apr 29th 2:21pm
GetHuman-tsuarez indicated the issue is not fixed yet.
May 1st 5:16pm