our *.* month old refrigerator went out and everything ruined. I called the GE hotline...

GetHuman5881051's Complaint issue with GE Consumer Relations from March 2021

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our *.* month old refrigerator went out and everything ruined. I called the GE hotline number and they sent a technician from Mr. Appliance. As soon as he saw the refrigerator he said he wasn't working on it and he wasn't trained to work on it and he would'nt follow the guidelines that the GE tech spoke with him about on the phone. He left with nothing resolved. I called the GE hotline again and after waiting ** minutes I got Kenneth who I specifically told him to send someone else out here from other company that does GE warranty work. I just got a text from Mr. Appliance (*:** pm) that the same guy would be out here in the morning. I won't be here and you don't send someone, you call and make an appointment. What part of "Do not send anyone from Mr. Appliance did Kenneth not understand." I'm tired of getting the run around concerning your obviously crappy product. I want it replaced and I'm filing a complaint with BBB. You can contact me at ***-***-**** Belinda Craft

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GE Consumer Relations

Complaint issue
Reported by GetHuman5881051
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 974 others
0 customers following this

Timeline

GetHuman5881051 started working on this issue
Mar 24th 3:08am