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I purchased a GE Micowave in **.Due to age the unit needed to be replaced. In...

GetHuman3849150's customer service issue with GE Consumer Relations from October 2019

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I purchased a GE Micowave in ****.Due to age the unit needed to be replaced.** In **** I purchased a new GE Microwave along with a GE Profile Microwave trim kit. Total cost was $***.**. The unit is sparking and has caused a fire with in the unit. I need to replace the unit. My first question is there a compatible microwave to fit the existing trim kit? My next question is I feel like GE should back this unit and either fix it or replace it due to the short time that we've been using to the unit*purchased in ****. Its just my wife and I that live at the home and we don't use it much.....etc. **The serial number for the unit is dh******. The firm we purchased the unit from and installed the trim kit :**ABC Sales and Service, INC.***** West *th Street , Wilmington De *********-***-****

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GE Consumer Relations

Customer service issue

Reported by GetHuman3849150

Oct 29th, 2019 - 2 years ago

I have an issue with GE Consumer Relations too

Not resolved

Seen by 1 customer so far

Similar issue to 870 others

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GetHuman3849150 started working on this issue

Oct 29th, 2019 5:52pm

GetHuman3849150 used the GetHuman Phone to get a rep from GE Consumer Relations on the line without waiting on hold