fifteen days without a refrigerator- waiting for a part

GetHuman1349974's customer service issue with GE Consumer Relations from October 2018

Help with my GE Consumer Relations issue
The issue in GetHuman1349974's own words
* mo old GE refrigerator not cooling dead. G.E. Technician performed service call and diagnosed problem. Part for repair was ordered by tech but will not arrive until oct **th. Unacceptable! *Please expedite necessary part asap. *Part * wr**x***** frz fan motor.*Repair ticket invoice * *******Repair Invoice Date ***********Follow-up appt date ***********Model* gts**fgkcbb*Serial* dl*******Purchased *********Very disappointed that repair is needed so soon after purchase, even more disappointed that I will remain without a functioning unit for an unreasonable amount of time. Please respond asap with a solution.****-***-****
Please locate the part and repair my refrigerator
Was forced to purchase a mini fridge to keep meds and food from spoiling
How GetHuman1349974 fixed the problem
After I was told that a replacement part needed to fix my * month old GE fridge would take ** days to find and ship, I (eventually) found an online complaint portal on GE's consumer relations website. I insisted that ** days was unreasonable and asked that my issue be expedited quicker and that I be compensated for the spoiled food and the cost of a mini-fridge that I needed during the downtime. I received a reply within ** hours promising to have the part on my doorstep Oct **th and a repair person here to install it on the **rd. They also said they would reimburse $*** for food and $*** for the mini-fridge.
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GE Consumer Relations

Customer service issue
Reported by GetHuman1349974
Oct 15th, 2018 - 4 years ago
GetHuman1349974 shared how to fix
Seen by 16 customers so far
Similar issue to 234 others
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GetHuman1349974 started working on this issue
Oct 15th, 2018 7:08pm
GetHuman1349974 indicated the issue is not fixed yet.
Oct 16th, 2018 9:12pm
GetHuman1349974 indicated the issue is not fixed yet.
Oct 16th, 2018 9:19pm
GetHuman1349974 indicated the issue is not fixed yet.
Oct 16th, 2018 9:21pm
GetHuman1349974 confirmed the issue is fixed. Hooray!
Oct 17th, 2018 4:08pm

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