Frontier Communications Customer Service Issues

Our landlines have not been working for the past 2 days. There is no dial tone, just a loud buzzing sound when the phone is picked up. Outgoing calls can't be made, and incoming callers are greeted with a constant busy signal. Thankfully, our internet service, known as "broadband light," is functioning normally in Caroline, NY. In our rural location, cell service is not reliable, requiring a 5-mile drive for reception. I'm unsure if the phone line outage is local or specific to our home. How can I determine the cause of this issue?

I am disappointed with the lack of consideration and unreasonable wait times from Frontier Communications when it comes to customer service. The local Frontier office in our town has even closed down, redirecting customers to pay bills at Walmart or through the mail. Despite not having phone service for over two weeks, my attempts to contact them have been unsuccessful due to never-ending wait times. This serves as my formal notice to terminate services for the area code [redacted] effective October 7, [redacted].

I'm a new customer, my name is Jailene Quiles-Mercado. I've had difficulty communicating with representatives. I scheduled my installation for today assuming the technician would bring the equipment, but when he arrived, he only checked the wiring. I have online classes starting tonight and urgently need the modem and wifi setup today. I'd appreciate it if this issue can be resolved promptly.

My friend has been without Frontier internet and telephone service for at least two to three weeks. The lack of support and communication is unacceptable in this day and age. Finding a chat line has been challenging, especially without access to a phone or internet. They have experienced multiple service outages lasting a week or more. The ongoing poor customer service is concerning. My friends Donna and Wallace Behnke rely on Frontier service and have faced emergencies without communication due to these interruptions. This situation is frustrating and worrying. As someone with good telephone and computer service, I believe this issue needs urgent attention and resolution. It is disheartening to see them struggle without the basic means of connectivity. The lack of communication channels exacerbates the problem, and I hope Frontier addresses this promptly to provide the service they promise.

I have been a FIOS customer for several years and currently have the 50/50 speed with voice and a large TV package, totaling $[redacted] per month with fees and taxes. I received an email on September 24, [redacted], offering an increase to [redacted]/[redacted] speed for an additional $5/month for 12 months and then $10/month after. When I called today, I was told I couldn't upgrade because I have the 50/50 plan. Despite paying my bill on time, I am unable to switch. I've looked into Comcast/Xfinity in Southwest Fort Wayne, Indiana, where I can get 1000MBPS for $35/month less. I hope Frontier can reconsider this as I prefer to stay with them. I have been a loyal FIOS customer for over 7 years, spanning two locations. Thank you.

My experience with Frontier has been extremely frustrating. While the employees are friendly, the lack of attention to my issues is disappointing. I wish there were alternative companies in my area to choose from. I strongly caution against investing in Frontier stocks due to their current handling of business. The service technicians have repeatedly ignored written instructions to contact me before leaving the site, leading to my problems not being resolved on two separate occasions. This lack of communication has resulted in me waiting an entire extra week for a resolution without any updates. There are more issues I could address, but I'll leave it at that. My dissatisfaction with Frontier is apparent.

On October 1, [redacted], I contacted Frontier Communications to remove my account from vacation hold. During this call, I was informed that a $60.00 per month discount on Prime HD was mistakenly removed when the hold was placed in June. They explained they couldn't reinstate the discount while removing the hold and advised me to call back to request it. I did so a few days later, and I trust you have a record of that call. Subsequently, on 10/29/19, I received an email notification about an automatic payment scheduled from my credit card for an amount that did not match my contracted rate. Despite being assured of a credit, I was told the erroneous payment would still be withdrawn. It seems this discrepancy is due to the ongoing issue of not applying the correct discounts to restore my contracted rate. Your representative mentioned it might take two billing cycles to resolve, urging me to monitor my billing to ensure compliance with our agreement. This is to notify you in writing that as of 10/29/[redacted], you are in breach of our contract, and I expect this matter to be corrected within the next 30 days. I request that you email me before this deadline at the address provided below. If not resolved, I will have no choice but to terminate the service, as it is the only recourse available to your clients. Additional Information: Account: [redacted] Richard G. Ayers Phone: [redacted]

I have been a loyal Frontier internet customer for several years, but recently I have noticed a significant decrease in speed which has made the service unacceptable. To make matters worse, the cost has increased by 1/3 with no improvement in quality. This morning, I tried to seek help through the online chat support, but unfortunately, the agent was more interested in updating my terms of service than addressing my speed issues. I am extremely dissatisfied with the poor service and lack of assistance provided. When I initially signed up, the download speed was around 5MBPS, now it's down to 2MBPS while the cost has gone up without any prior notice. I am considering switching to another provider for better value as the current service has become a waste of time. I do not wish to engage in the unhelpful "CHAT" support anymore. The service quality, response to problems, and overall customer experience from Frontier has been disappointing. Myrle G. [redacted] Lovejoy Rd Perry, MI [redacted]-[redacted]-5

My wife and I flew on flight FLIGHT [redacted] from Providence (PVD) to Charlotte (CLT), and upon landing, we requested wheelchair assistance. Despite four wheelchairs being needed, only one person was available to assist, leading to a lengthy delay. After waiting 45 minutes without any help, I had to navigate my wife, Melissa Viola ([redacted]), to ground transportation due to a malfunctioning elevator, causing extra strain as I am undergoing cancer treatment. The lack of staff led to this challenging situation. We believe a refund or a free flight voucher should be offered to compensate us for the inconvenience. Robert Viola [redacted] [redacted] Melissa Viola [redacted] [redacted]

We are still experiencing a lack of internet service despite numerous calls and many hours spent on the phone with customer support. Our conversation last Sunday was unpleasant, with the service representative being rude and condescending while checking on our service. Two trouble tickets have been submitted without any follow-up from your company, leaving us to initiate all contact. We urgently require follow-up and internet service, along with reimbursement for weeks of poor or nonexistent service. If there is no improvement soon, we will consider taking our business, along with several neighbors, to another provider. Despite our patience and understanding, your representatives have been unhelpful and impolite. We kindly request a prompt response without further lengthy phone calls. Thank you.

I am hoping to arrange a payment plan for my outstanding balance on my previous account with Frontier. I am interested in setting up new residential internet service, possibly with a phone line included. I reside in a remote area in Logan County, West Virginia, specifically on Smokehouse Fork in Hartscreek. My mailing address is in Chapmanville, WV [redacted]. Last I checked, my bill was around $[redacted]. If I can sign up for Frontier internet service, I would like to have my bill automatically deducted from my checking account monthly, preferably around the end or beginning of each month. I am willing to add an additional $20 monthly to go towards my old balance until it is cleared. Once that's settled, I would like the autopay option for my new account. I urgently require reliable internet service. Thank you for considering my request. Best, B. Richards

I am extremely frustrated with the recent removal of SNY from the service I pay for. It's disappointing to constantly see channels being dropped due to "economic decisions". This lack of reliability is pushing me to switch to a different provider that offers UConn games. I am not satisfied with the current state of customer service and the overall quality of Frontier. I doubt I will receive a response, but I strongly urge you to clarify why customers should continue to pay for this subpar service.

This is my second attempt at reaching out for help. My issue of having "No Line" remains unresolved. I suspect it may be an area problem as my phone has been out of service since Thanksgiving afternoon. I am unable to receive any calls, there's no dial tone, and although the answering machine's digital light shows there are past messages, it's not picking up any new calls. I don't believe the problem lies on my end, as everything seems fine. I am unable to call for technical support due to the phone line being down.

I needed assistance setting up a replacement router for my modem and reached out to several numbers before connecting with a technician. After a long phone call that didn't resolve the issue, the technician promised to call back but never did. Fortunately, my neighbor's son fixed the problem within 10 minutes the next day. I believe the technician I spoke to needs more training and the company should improve the working conditions to reduce background noise. I'd like to share my feedback with the management. Thank you for your attention. - Bob DeHamer

I have been billed for a service I never received from you. Now, a collection agency has contacted me regarding this issue. The account number in question is [redacted]19-5. I kept receiving texts on my phone to set up appointments, but I never actually received the service. This happened multiple times until someone showed up, but I couldn't use the box they brought because I didn't have a phone jack. I returned the unopened box to the person who finally arrived. Please address this matter promptly. Thank you.

I have bundled services with Dish and Frontier. In November, I received a $[redacted] credit towards my bill. Dish agents assured me I wouldn't have to pay the $[redacted].42 bill, as the credit would cover it, leaving me with a new bill of $33.42 from November to December. However, I received a notice from Frontier stating my account is past due. Billing problems seem to occur every month, causing me stress. Despite being a loyal customer who pays on time, the promised discount for bundling services with Dish never materialized.

We changed our mind due to poor service from Frontier. Two different technicians came, but the installation was not completed. Our service was never fully installed, and since they started, our internet and phone have not worked. We have decided to return to Sudden Link as our provider. I will not pay for any service from Frontier as I have not received any. They have been working on this for almost a week with no results. I am extremely frustrated and have decided to cancel our order.

Over a month ago, a technician visited my house and left a cable running out of my garage into the alley. He mentioned that someone would return to bury it. A few days later, another individual who didn't speak English informed me they couldn't enter the garage and would need their boss to arrange for someone else to assist. Despite this, the cable is still exposed outside my garage and in the alley after more than a month.

Seeking Contact for [redacted] Bridge Replacement Project I am currently in need of a new contact person for our upcoming bridge replacement project scheduled for [redacted]. It is important to inform them that the phone line by the bridge may need to be dug up during construction. The project is located at T53N, R23W, Sec 36, over Swan River. I have been unsuccessful in reaching my previous contacts, Terry B. and Ted B., perhaps due to retirement. Please provide me with updated email addresses and phone numbers so I can forward the new bridge plans and a heads-up notice. Thank you. Tony Ridlon, Itasca County Bridge Inspector.

Dear Frontier, I recently noticed that there was a second hard credit inquiry made on my credit report within a short period of 30 days while I was signing up for internet service with your company. The first inquiry was on September 27, [redacted], and the second was on October 22, [redacted]. I encountered challenges when dealing with various sales agents during the service sign-up process. I kindly request that the October 22 credit inquiry be changed to a soft inquiry to prevent further impact on my credit score. Despite reaching out to multiple Frontier representatives, I have not been able to find a resolution. I urge you to address this issue promptly as it is impacting my ability to proceed with important financial decisions, such as buying a house. My account number is [redacted]-[redacted]-5. Thank you for your assistance. Best regards, Denise N.