After a lot of problems with an erratic sim card, I went into the App. My login said my...

GetHuman4867241's customer service issue with FreedomPop from May 2020

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The issue in GetHuman4867241's own words
After a lot of problems with an erratic sim card, I went into the App. My login said my details were not valid. It advised reset. Clicked the link in my email. It took me to a blank page . My calls to UK number flashed up a message ' not online'. *I sent a message to freedom pop from a random website forum with my grievances . Weeks later got a message from the USA that my account does not exist. I checked my bank account and found that a recent payment was taken from my account by freedompop. The UK Branch is unreachable, yet, taking money from my account. Due to ZERO service and ZERO communication from FreedomPop I want to cancel my account, this instant. I also want you to stop charging my account*On **st May ****, My phone showed 'NO SERVICE'. I had to purchase a new sim card and data.

GetHuman4867241 did not yet indicate what FreedomPop should do to make this right.

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FreedomPop

Customer service issue
Reported by GetHuman4867241
May 25th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 652 others
0 customers following this

Timeline

GetHuman4867241 started working on this issue
May 25th, 2020 1:52pm

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