I got charged and shouldn't have. I did not have a a phone number considering it had ju...

GetHuman-amcgehee's customer service issue with FreedomPop from December 2018

11 views | 2298 similar | 0 following
Help with my FreedomPop issue
First: share to improve GetHuman-amcgehee's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amcgehee's next move: call FreedomPop.
The best way to get your problem resolved is to tap the button below to start calling FreedomPop. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-amcgehee may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-amcgehee's own words
I got charged and shouldn't have. I did not have a a phone number considering it had just been ported out to a different carrier. The app*website would NOT let me cancel my account at the time. It just kept a message up on the screen over the top of everything else saying to CHOOSE A NEW PHONE NUMBER. So I waited until the next morning and then it let me cancel my account. But yet, Freedompop had already charged me for a new month! Please refund me! Nothing against Freedompop! I live in the mountains and it is very hard to find a cell phone provider that has coverage in my area I live! If I don't receive a refund within the next * days I will be forced to write bad reviews on ANY AND EVERY website I can find! Please don't make me do that because I do in fact like Freedompop. Everything else was awesome about Freedompop. I just had to do what I had to do. Text messages weren't sending do to the coverage in my area. Even though my phone said that they sent! Can't have that issue so had to switch! Please refund me ASAP! PLEASE AND TY!

GetHuman-amcgehee did not yet indicate what FreedomPop should do to make this right.

How GetHuman-amcgehee fixed the problem

We are waiting for GetHuman-amcgehee to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Recover My Email and Phone Number with My Freedompop Account?How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-amcgehee fixes it.
This email address isn't valid

FreedomPop

Customer service issue
Reported by GetHuman-amcgehee
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2298 others
0 customers following this

Timeline

GetHuman-amcgehee started working on this issue
Dec 25th, 2018 12:51am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers