My name is Charissa Hissong and I have never been a customer of freedom pops nor do I w...

GetHuman-hissong's customer service issue with FreedomPop from November 2018

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The issue in GetHuman-hissong's own words
My name is Charissa Hissong and I have never been a customer of freedom pops nor do I want to be but somehow I have been charged for this service but never signed up for. My American express card ending in **** was charged **.** on November **th for this service but never signed up for freedompop ever. I've had my current carrier for over ** years and wouldn't have even thought to use this service. I don't have a phone number for freedompop, nor do I have a device of yours and never have had one but I demand an explanation of what is going on with this scam and have the charges reversed immediately! I don't know how you have gotten ahold of my bank information but I will do whatever it takes to get to the bottom of this issue. I demand an explanation and for these charges and a refund immediately. I am also filing a complaint with the better business bureau as well as with my bank. I want to see proof that I signed up for this. I have been trying to speak with a representative of yours about this issue but every time I get a live person they just hang up on me which in my opinion confirms my suspicions that I have been scammed and my financial information has been stolen.

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FreedomPop

Customer service issue
Reported by GetHuman-hissong
Nov 23rd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1871 others
0 customers following this

Timeline

GetHuman-hissong started working on this issue
Nov 23rd, 2018 6:55pm

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