I was charged $**.** on Aug **th for something I never ordered. I call CS and was told...

GetHuman980094's customer service issue with FreedomPop from August 2018

Help with my FreedomPop issue
The issue in GetHuman980094's own words
I was charged $**.** on Aug **th for something I never ordered. I call CS and was told I would be getting a refund within a week or so. I still haven’t received my refund. I just called CS just now and the answering service says they don’t recognize my phone number. What’s going on with your company?*Please look into this situation at your earliest convenience. I am now running out of patience. *Thank you.*Michele Robinson *(***)***-**** or*(***)***-****
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FreedomPop

Customer service issue
Reported by GetHuman980094
Aug 24th, 2018 - 4 mons ago
I have an issue with FreedomPop too
Fixed
Seen by 10 customers so far
Similar issue to 846 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman980094 started working on this issue
Aug 24th 4:34pm
GetHuman980094 indicated the issue is not fixed yet.
Aug 24th 6:44pm
GetHuman980094 indicated the issue is not fixed yet.
Aug 25th 6:42pm
GetHuman980094 indicated the issue is not fixed yet.
Aug 25th 6:42pm
GetHuman980094 indicated the issue is not fixed yet.
Aug 27th 4:34am
GetHuman980094 indicated the issue is not fixed yet.
Aug 29th 3:28am
GetHuman980094 indicated the issue is not fixed yet.
Aug 29th 3:53am