my account was reactivated but the wiFi hotspot box reads "insert SIM card" or somethin...

GetHuman886758's customer service issue with FreedomPop from July 2018

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The issue in GetHuman886758's own words
my account was reactivated but the wiFi hotspot box reads "insert SIM card" or something, and though my T-Mobile phone indicates that it is "connected to FreedomPop," I can't use the internet on either that OR my apple laptop (powerBook pro)
GetHuman886758 did not yet indicate what FreedomPop should do to make this right.
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FreedomPop

Customer service issue
Reported by GetHuman886758
Jul 16th, 2018 - a yr ago
I have an issue with FreedomPop too
Not resolved
Seen by 3 customers so far
Similar issue to 479 others
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Timeline
GetHuman886758 started working on this issue
Jul 16th, 2018 8:03pm