Apparently their paying customers do not matter

GetHuman832361's customer service issue with FreedomPop from June 2018

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Help with my FreedomPop issue
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The issue in GetHuman832361's own words
I am trying to get my purchased hotspot activated. ... My Hotspot broke. I had purchased a second one and it is not activated. So I asked them to activate it and they said they would and then I have heard nothing back for * weeks. Now I cannot even get through to anyone on the telephone to talk about anything.
They understand the issue but they just will not take action.
Activating the hotspot would make this right. Before I have to cancel my account.
I have been a customer since October tenth twenty-sixteen. and have been paying every month since then.
I called the activation department three times they said I had to be forwarded to technical service. Then only by email Poseidon at technical service said that I had to be forwarded to the development area. I have never been able to speak or communicate with them at all. And now I can't get through at all. All I want is to have my device activated. I purchased it from them. Are they refusing service because I pay on time every month?
I have an issue with FreedomPop too
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FreedomPop

Hotspot
Customer service issue
Reported by GetHuman832361
Jun 29th, 2018 - a yr ago
I have an issue with FreedomPop too
Fixed
Seen by 21 customers so far
Similar issue to 388 others
0 customers following this
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Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman832361 started working on this issue
Jun 29th, 2018 12:05pm
GetHuman832361 shared this issue with followers on Twitter
Jun 29th, 2018 12:07pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 29th, 2018 1:23pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 29th, 2018 1:23pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:26pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:36pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:38pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:41pm
GetHuman832361 shared this issue with friends on Facebook
Jun 30th, 2018 2:42pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:42pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:43pm
GetHuman832361 indicated the issue is not fixed yet.
Jun 30th, 2018 2:43pm
GetHuman832361 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:11pm
GetHuman832361 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:13pm