Before contacting them, items GetHuman1671586 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman1671586's own words
On Nov **,**** .I noticed the last bill I had was due Oct *,which I paid.when I has that bill in my hand and couldnt find the next bill I checked to see if I paid the mortgage for this month.(I usually send for the **th.It was not posted so I called freedom mortgage customer service .I received a late notice and was charged **.** late fee.I spoke to Cory who took my payment over the phone*And was charging me **.** to do this*He told me to wait a week then call to request the removal of **.** and thev**.**.late charge* Icalled when.i.got my *Statement and the fellow told me it was removed already*** for check and** for late fee**Well today I got a new statement showing a late fee of **.**.please adjust*Thank you*Sandra Hirsch
GetHuman1671586 did not yet indicate what Freedom Mortgage should do to make this right.
I have an issue with Freedom Mortgage too
How GetHuman1671586 fixed the problem
We are waiting for GetHuman1671586 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.