On Nov **,**** .I noticed the last bill I had was due Oct *,which I paid.when I has tha...

GetHuman1671586's customer service issue with Freedom Mortgage from December 2018

2 views
 | 
41 similar
 | 
0 following
Help with my Freedom Mortgage issue
First: share to improve GetHuman1671586's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1671586's next move: call Freedom Mortgage.
The best way to get your problem resolved is to tap the button below to start calling Freedom Mortgage. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1671586 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman1671586's own words
On Nov **,**** .I noticed the last bill I had was due Oct *,which I paid.when I has that bill in my hand and couldnt find the next bill I checked to see if I paid the mortgage for this month.(I usually send for the **th.It was not posted so I called freedom mortgage customer service .I received a late notice and was charged **.** late fee.I spoke to Cory who took my payment over the phone*And was charging me **.** to do this*He told me to wait a week then call to request the removal of **.** and thev**.**.late charge* Icalled when.i.got my *Statement and the fellow told me it was removed already*** for check and** for late fee**Well today I got a new statement showing a late fee of **.**.please adjust*Thank you*Sandra Hirsch
GetHuman1671586 did not yet indicate what Freedom Mortgage should do to make this right.
I have an issue with Freedom Mortgage too
How GetHuman1671586 fixed the problem
We are waiting for GetHuman1671586 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Freedom Mortgage's attention and get better help faster. Tap below to get started.
Having Freedom Mortgage issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1671586 fixes it.
This email address isn't valid

Freedom Mortgage

Customer service issue
Reported by GetHuman1671586
Dec 2nd, 2018 - 6 mons ago
I have an issue with Freedom Mortgage too
Not resolved
Seen by 2 customers so far
Similar issue to 41 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1671586 started working on this issue
Dec 2nd, 2018 2:12am