On Nov **,**** .I noticed the last bill I had was due Oct *,which I paid.when I has tha...

GetHuman1671586's customer service issue with Freedom Mortgage from December 2018

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The issue in GetHuman1671586's own words
On Nov **,**** .I noticed the last bill I had was due Oct *,which I paid.when I has that bill in my hand and couldnt find the next bill I checked to see if I paid the mortgage for this month.(I usually send for the **th.It was not posted so I called freedom mortgage customer service .I received a late notice and was charged **.** late fee.I spoke to Cory who took my payment over the phone*And was charging me **.** to do this*He told me to wait a week then call to request the removal of **.** and thev**.**.late charge* Icalled when.i.got my *Statement and the fellow told me it was removed already*** for check and** for late fee**Well today I got a new statement showing a late fee of **.**.please adjust*Thank you*Sandra Hirsch
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Freedom Mortgage

Customer service issue
Reported by GetHuman1671586
Dec 2nd, 2018 - 6 mons ago
I have an issue with Freedom Mortgage too
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GetHuman1671586 started working on this issue
Dec 2nd, 2018 2:12am