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The issue in GetHuman2040752's own words
i have been a customer since ****, and used to have balance billing . i had to change my bank account and it was never restated and because i was not used to paying a power bill. I also had * visits to the hospital from nov to jan. My health had been failing and my weight went from *** to *** and for the first time in my life i had stopped breathing twice and now need ** hour a day oxygen which i cannot use because my power was turned off wothout being notified. after ** years nothing matters I had been in th hospital on * occassions from November to Jan. The FPL person on the phone is ignorant as i told him im on ** hr a day oxygen and he said i should have know about you programs while im fighting for my life. I have not recvieved any call from FPL if you called on a phone tht does not display fpl the the call would not have been anwered. Im sorry i was almost dead and unable to
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